{"id":6467,"date":"2025-11-25T08:02:34","date_gmt":"2025-11-25T08:02:34","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/zambia\/job\/consultant-municipal-service-assessment-at-local-government-association-of-zambia\/"},"modified":"2025-11-29T00:13:55","modified_gmt":"2025-11-29T00:13:55","slug":"consultant-municipal-service-assessment-at-local-government-association-of-zambia","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/zambia\/?post_type=job_listing&p=6467","title":{"rendered":"Consultant Municipal Service Assessment at Local Government Association of Zambia"},"content":{"rendered":"

Title:\u00a0Development of a Guide for Assessing Municipal Services
\nProject:\u00a0Partnerships for Municipal Innovation \u2013 Women in Local Leadership
\nPurpose of Assignment:\u00a0To draft a 15-to-20-page guide for assessing municipal service delivery.
\nPosition:\u00a0Consultant \u2013 Municipal Service Assessment
\nNumber of Positions:\u00a01
\nLanguage:\u00a0English
\nPeriod\/Duration:\u00a0Ten (10) working days
\nReporting to:\u00a0National Project Coordinator
\n1.\u00a0\u00a0\u00a0Background
\nThe Local Government Association of Zambia (LGAZ) in collaboration with the Federation of Canadian Municipalities (FCM) has, since April 2021, been implementing the Partnerships for Municipal Innovation \u2013 Women in Local Leadership (PMI-WILL) project with financial support from the Canadian government. PMI-WILL is a 6-year (2021-2027) project designed to enhance the enjoyment of rights for women and girls in Benin, Cambodia, Ghana, Sri Lanka, and Zambia. To achieve this goal, the project is applying a two-pronged approach centered on the following intermediate outcomes:
\na)\u00a0\u00a0\u00a0Increased participation of women, particularly those from marginalised groups, as leaders and decision-makers in local governance.
\nb)\u00a0\u00a0\u00a0Strengthened capacities of local authorities in planning and delivery of inclusive, gender-responsive services.
\nThrough PMI-WILL project, LGAZ has been facilitating capacity development initiatives targeting serving and aspiring female civic leaders and selected local authorities (Chifunabuli, Kafue, Kasama, Lunte and Nakonde Councils). These initiatives are focused on strengthening capacities of women as local leaders and decision makers and local authorities to plan and deliver quality services through an inclusive, gender responsive approach.
\nTo contribute to the capacity development of local authorities in the context of devolution, the Association intends to develop a knowledge product in form of guidelines for assessing and improving municipal service delivery. This will build on other efforts conducted over the last three years, including trainings on gender analysis and municipal service assessments using a community score card as a participatory tool for identifying gaps and evaluating service performance. The knowledge product will provide salient information to support local authorities in understanding service gaps and responding to community needs, especially the needs of marginalised including women, children, adolescents, the elderly, and persons with disabilities. Specifically, the guide will benefit local authorities as follows:
\na)\u00a0\u00a0Improve planning and delivery of services:\u00a0Set clear objectives, basic standards and realistic activity schedules and timelines, assignment of tasks, and resource requirements for each prioritised service.
\nb)\u00a0\u00a0Enhance operational efficiency:\u00a0Eliminate waste and ensure optimal usage of available resources for basic services.
\nc)\u00a0Integration of environmental, social inclusion and gender considerations:\u00a0Consider environmental effects of service initiatives and engage marginalised groups to better understand and respond to their specific needs.
\nd)\u00a0Enhance performance monitoring:\u00a0Provide criteria and targets for assessing service performance through a gender lens, allowing for continuous improvement.
\ne)\u00a0\u00a0Obtain user-feedback:\u00a0Gather service-user feedback to identify specific gaps and inform service improvement. This includes demonstrating the use of a community score card as a participatory tool for engaging marginalised groups in service assessment and performance monitoring.
\nf)\u00a0Support decision-making:\u00a0Provide a basis for making informed decisions about resource allocation and sustaining quality services.
\nThe guidelines should enable municipalities to systematically assess their service delivery performance, identify gaps, and implement targeted improvements that strengthen efficiency, accountability, and responsiveness to community needs.\u00a0The guidelines should be practical, user-friendly, and aligned with national frameworks, decentralization policies, and good international practices.
\n2.\u00a0\u00a0\u00a0Core Purpose of the Assignment
\nTo lead the drafting and graphic designing a 15-to-20-page guide to support local authorities in improving their service delivery efforts.
\n3.\u00a0\u00a0\u00a0Scope of Work
\nWithin the scope of the assignment, the consultant will provide technical support in form of the following tasks:
\na)\u00a0\u00a0\u00a0Draft a set of guidelines for assessing municipal service delivery in accordance with national regulations and procedures as well as local and international best practices.
\nb)\u00a0\u00a0\u00a0Ensure the step-by-step guidelines are grammatically accurate, factually accurate, consistent, and logically formatted, coherent, summarized, and reader friendly.
\nc)\u00a0\u00a0\u00a0Design the cover page and layout of the documents, including visual elements. This includes visually appealing illustrations to facilitate easy comprehension and retention of information.
\nd)\u00a0\u00a0\u00a0Ensure use of gender and culturally sensitive language, symbols, and color schemes throughout the knowledge product.
\ne)\u00a0\u00a0\u00a0Ensure contents including visual designs are suitable for readers of varying comprehension.
\nf)\u00a0\u00a0\u00a0\u00a0Stakeholder Consultation and validation to gather their input.
\n4.\u00a0\u00a0\u00a0Major Deliverables
\nThe consultant will produce a draft guide which will be reviewed by LGAZ, FCM, partner local authorities and local stakeholders. A first comprehensive, easy-to-use guideline that enables municipalities to systematically assess, prioritize, and enhance service delivery and final draft versions will culminate in a high-quality edition in PDF format suitable for printing and e-publishing.
\n5.\u00a0\u00a0\u00a0Level of Efforts
\na)\u00a0\u00a0\u00a0Situational analysis through a desk review of relevant documents, including national policies, regulations and procedures, and relevant tools \u2013 3 days.
\nb)\u00a0\u00a0\u00a0Development of appropriate tools to aid service assessment and performance tracking \u2013 2 days.
\nc)\u00a0\u00a0\u00a0Facilitate a virtual meeting to gather the preliminary views of partner local authorities \u2013 0.5 day.
\nd)\u00a0\u00a0\u00a0Develop and submit a first draft of the guidelines. These will be systematically structured into relevant stages and themes \u2013 3 days.
\ne)\u00a0\u00a0\u00a0Produce a final draft which incorporates feedback from LGAZ and its partners \u20131 day.
\nf)\u00a0\u00a0\u00a0\u00a0Produce a final edition in a high-quality electronic and printable format \u2013 0.5 day.
\nDuration: ten working days (240 hours)
\n6.\u00a0\u00a0\u00a0Financial Requirements
\nIndicate\u00a0only\u00a0a daily professional rate or fee inclusive of Withholding Tax (in Zambian Kwacha) and the number of days (duration) anticipated to complete the assignment. Please note that the logistical requirements relating to the assignment, including internet and printing expenses, do not need to be charged as these are covered separately.
\n7.\u00a0\u00a0\u00a0Professional Qualifications
\nThis assignment is suited for an individual (or a group of individuals) who meet the following basic requirements:
\na)\u00a0\u00a0\u00a0Tertiary qualification in a relevant discipline, such as Public Policy, Monitoring and Evaluation, Public Economics or Finance, Development or Project Planning and Management.
\nb)\u00a0\u00a0\u00a0Proficiency in graphic design and illustrations is an added advantage.
\nc)\u00a0\u00a0\u00a0Understanding of gender equality and social inclusion (GESI) as well as natural environment and climate considerations is an added advantage.
\nd)\u00a0\u00a0\u00a0Conversant with the local government system in Zambia.
\ne)\u00a0\u00a0\u00a0Proven experience in developing or editing information, educational and communications (IEC) materials.
\n8.\u00a0\u00a0\u00a0Evaluative Criteria
\nA candidate will be assessed based on the criteria that systematically combine the following aspects:
\na)\u00a0\u00a0\u00a0Professional qualifications (25 points).
\nb)\u00a0\u00a0\u00a0Professional experience (25 points).
\nc)\u00a0\u00a0\u00a0A tentative table of contents (25 points).
\nd)\u00a0\u00a0\u00a0A tentative methodology\/approach and workplan (15 points).
\ne)\u00a0\u00a0\u00a0Daily consultancy fee (10 points).
\n9.\u00a0\u00a0\u00a0Expression of Interest (EOI) \u00a0\u00a0
\nApplicants are required to submit their EOI (of not more than 5 pages excluding Curriculum Vitae) highlighting the following:
\na)\u00a0\u00a0\u00a0Relevant professional work experience.
\nb)\u00a0\u00a0\u00a0A record of similar professional assignments.
\nc)\u00a0\u00a0\u00a0A tentative table of contents.
\nd)\u00a0\u00a0\u00a0A tentative methodology\/approach and workplan.
\ne)\u00a0\u00a0\u00a0Daily consultancy fee, withholding tax inclusive.
\nf)\u00a0\u00a0\u00a0\u00a0List of people who will work on the assignment (if working as a team) with their CVs.
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