Dreaming big is in our DNA. It\u2019s who we are as a company. It\u2019s our culture. It\u2019s our heritage. And more than ever, it\u2019s our future. A future where we\u2019re always looking forward. Always serving up new ways to meet life\u2019s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together \u2013 when we combine your strengths with ours \u2013 is unstoppable. Are you ready to join a team that dreams as big as you do?
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\nThe\u00a0key purpose\u00a0of this role is to act as the main point of contact for our customers by handling inquiries, resolving issues, and delivering exceptional service that exceeds expectations. Additionally, the role involves coordinating and implementing sales execution and trade marketing activities in outlets that offer beer and soft drinks in urban areas. The objective is to drive sales growth while maintaining and strengthening relationships with clients.
\nKey Roles and Responsibilities:<\/p>\n
Effectively communicate to the customers the relevance of each product that the company offers to the consumers.
\nNegotiate the order in line with POC\u2019s needs identifying the sale\u2019s opportunities with the ultimate goal to achieve the sales volume target for the company, make sure that the POC enjoys full availability of all products and display them in the POC premises.
\nComply with the management indicators such as: contractibility rate, hit rate, strike rate, call quality as well as the performance indicators such as: sales volume target\u2019s availability\/coverage by POC, high profit volume target.
\nInteracting with the sales & distribution in field team to assure the volume target, communicate the issues such as clients with low drop size or no order, issues at their POCs, what they are requesting, in order to meet the volume sales targets.
\nKnow the client base of the assigned zone and its purchase volume, align the route of the field team with the CIC agent call in order to solve issues in the route.
\nOptimize the adequate use of the negotiation tools such as promotions, trade discounts and credit needs a POCs and wholesalers that requires and align to the regional initiatives in order to develop their respective business. Be very compliant driven of the company\u2019s policies and business processes.<\/p>\n
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\nKey Attributes and Competencies:<\/p>\n
Oriented to success
\nNegotiation skills
\nHigh communication skills
\nAnalytical capabilities
\nAdaptability
\nTolerance to frustration
\nGood to build relationships
\nTeamwork
\nInformation and data management<\/p>\n
Minimum Requirements:<\/p>\n
Education: A Degree in a relevant field (e.g., Business Administration, Marketing, Communications).
\nExperience: At least 2 year of experience in a customer-facing role, preferably in a call center or customer service environment.
\nCommunication Skills: Excellent verbal and written communication skills.
\nProblem-Solving Skills: Strong problem-solving and analytical skills.
\nTechnical Skills: Proficient in Microsoft Office and CRM software.<\/p>\n
Additional information:<\/p>\n
Band: XI<\/p>\n
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\nAB InBev is an equal opportunity employer and all appointments will be made in-line with AB InBev employment equity plan and talent requirements. The advert has minimum requirements listed. Management reserves the right to use additional\/relevant information as criteria for short-listing.
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