Job Summary
\nThe Agricultural Technician is a key technical role within the transport management function, responsible for providing expert after-sales service, maintenance, and field support for the Company\u2019s range of agricultural equipment, primarily tractors. This role is critical to upholding the company\u2019s service-level agreements (SLAs), ensuring customer satisfaction, and maintaining the operational readiness of both client-sold and demonstration equipment. The technician will work closely with the Transport Manager and the Commercial Fleet Supervisor to execute technical support logistics.
\nREPORTS TO
\nTransport Manager
\nKEY RESPONSIBILITIES
\n1. Technical Service & Repairs<\/p>\n
Perform diagnostics, troubleshooting, repair, and maintenance on a wide range of agricultural equipment, with a primary focus on tractors.
\nConduct pre-delivery inspections (PDI) on new tractors and prepare used equipment for sale or demonstration.
\nExecute both scheduled and unscheduled field service interventions for customer-deployed machinery.
\nAccurately document all service activities, including parts used, labour hours, and fault diagnoses.<\/p>\n
2. Field Support & Customer Service<\/p>\n
Act as a mobile support unit, responding to customer breakdowns and service requests in the field to minimize equipment downtime.
\nProvide hands-on technical training and basic operational guidance to clients on the proper use and maintenance of their equipment.
\nWork with the Sales & Customer Service teams to gather client feedback and address technical inquiries.<\/p>\n
3. Parts & Inventory Management<\/p>\n
Collaborate with the Parts Coordinator to identify, requisition, and manage the inventory of critical spare parts for agricultural equipment.
\nEnsure the correct and efficient use of parts, minimizing waste and ensuring the availability of common components.<\/p>\n
4. Workshop & Fleet Support<\/p>\n
Maintain a clean, safe, and organized workshop environment in line with HSSE standards.
\nAssist the broader maintenance team with the servicing and repair of other fleet vehicles (e.g., trucks, tankers) as required, based on workload and priorities set by the Transport Manager.
\nSupport the coordination of tractor movements for deliveries, field demonstrations, and workshop repairs.<\/p>\n
5. Compliance & Safety<\/p>\n
Adhere to all company HSE policies and procedures during workshop and field operations.
\nEnsure all tools and equipment are calibrated and in safe working condition.
\nComply with all road traffic laws when operating company vehicles for service calls.<\/p>\n
KEY PERFORMANCE INDICATORS (KPIs)<\/p>\n
First-Time Fix Rate
\nMean Time to Repair (MTTR)
\nCustomer Satisfaction Score on technical support
\nAdherence to assigned SLAs for field response
\nAccuracy of service reports and parts usage documentation<\/p>\n
QUALIFICATIONS & EXPERIENCE<\/p>\n
Diploma or Certificate in Automotive\/Mechanical Engineering, Agricultural Mechanization, or a related technical field from a duly accredited higher learning institution.
\nA requirement of this role is the successful verification of all academic and professional qualifications by the Zambia Qualifications Authority (ZAQA).
\nMinimum of 3-5 years of hands-on experience diagnosing, servicing, and repairing agricultural machinery, specifically tractors.
\nProven experience with hydraulic systems, diesel engines, power trains, and electrical systems in agricultural equipment.
\nValid driver\u2019s license; experience operating tractors and other agricultural machinery is a must.<\/p>\n
SKILLS & COMPETENCIES<\/p>\n
Strong Technical Knowledge:\u00a0In-depth understanding of agricultural equipment mechanics and diagnostics.
\nProblem-Solving:\u00a0Ability to quickly identify issues and implement effective solutions in both workshop and field settings.
\nCustomer-Focused:\u00a0Excellent interpersonal skills with a commitment to providing high-quality service.
\nInitiative & Reliability:\u00a0Self-motivated and able to work with minimal supervision in the field.
\nTeam Player:\u00a0Collaborates effectively with the transport, maintenance, and sales teams.
\nSafety-Conscious:\u00a0A strong advocate for safe working practices.<\/p>\n
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