Overview
\nWe are recruiting!
\nOur client in Solwezi, is looking for a Relationship Manager to join their team for a job vacancy within the microfinance industry.
\nTo apply, or for more information, follow the link below.
\nRelationship Manager
\n\u00a0Job Summary
\nRemote job finder
\nThe Relationship Manager will play a key role in managing and expanding the SME client portfolio within the microfinance sector. The position requires a seasoned professional who understands the unique financial needs and challenges of small and medium enterprises. The ideal candidate will have at least 7 years of experience in microfinance or banking, strong credit assessment skills, and a passion for supporting SME growth through innovative and responsible financial solutions.
\nKey Responsibilities
\nClient Acquisition & Relationship Management<\/p>\n
Identify, acquire, and onboard SME clients that align with the company\u2019s target market and lending strategy.
\nBuild, maintain, and nurture strong, long-term relationships with clients to support their business growth.
\nProvide ongoing advisory support to clients regarding financial planning, working capital needs, and expansion financing.<\/p>\n
Loan Origination, Assessment & Portfolio Management<\/p>\n
Conduct detailed business assessments, site visits, and due diligence to evaluate client needs and creditworthiness.
\nPrepare high-quality credit proposals in compliance with internal lending policies and regulatory requirements.
\nManage a robust loan portfolio, ensuring healthy repayment performance and adherence to risk management standards.
\nActively monitor borrower performance, identify early warning signals, and take appropriate actions to mitigate risk.<\/p>\n
Business Development & Market Expansion<\/p>\n
Drive growth by identifying new market opportunities and recommending tailored financing solutions for SMEs.
\nCollaborate with internal teams to develop new products and services that address SME financial challenges.
\nAchieve individual and departmental targets related to portfolio size, quality, and profitability.<\/p>\n
Customer Service & Support<\/p>\n
Ensure timely and accurate resolution of client inquiries, complaints, and service needs.
\nProvide training or financial literacy support to SME clients to enhance their business sustainability.<\/p>\n
Compliance, Reporting & Documentation<\/p>\n
Maintain accurate and complete documentation for all loan files and client interactions.
\nEnsure full compliance with microfinance regulations, internal controls, and operational policies.
\nPrepare periodic reports on portfolio performance, credit pipeline, and client engagement activities.<\/p>\n
Qualifications & Experience<\/p>\n
Bachelor\u2019s degree in Business Administration, Finance, Economics, or related field (required).
\nMinimum of 7 years\u2019 experience in microfinance or banking, specifically working with SME clients.
\nStrong background in credit analysis, loan appraisal, and lending methodologies within the microfinance environment.
\nDemonstrated ability to manage and grow a high-performing SME loan portfolio.
\nExcellent interpersonal, negotiation, and customer engagement skills.
\nStrong problem-solving ability with sound judgement in credit and risk assessment.
\nProficiency in MS Office Suite and experience with microfinance or core banking systems.<\/p>\n
Key Competencies<\/p>\n
Deep understanding of SME financial needs and challenges
\nStrong credit analysis and risk management skills
\nEffective relationship-building and stakeholder management
\nBusiness development and sales focus
\nHigh ethical standards and integrity
\nExcellent communication and presentation abilities
\nResults-oriented with strong organizational skills<\/p>\n
\u201cAll candidates are required to obtain their ZAQA certification from the Zambia Qualifications Authority (ZAQA)\u201d
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