Client Communication Associate (UK Market)
\n Lusaka | Full-time | Office-based
\n International clients | Professional conversations | Career progression
\nWe\u2019re building a high-performance international call centre in Lusaka, working exclusively with UK businesses.
\nThis is\u00a0not\u00a0a traditional call-centre role and\u00a0not\u00a0a high-pressure \u201chard sales\u201d job.
\nWe\u2019re looking for people who speak\u00a0clear, confident English\u00a0and can hold professional conversations with senior decision-makers in the UK \u2014 calmly, intelligently, and without friction.
\nWhat you\u2019ll actually be doing<\/p>\n
Speaking with UK business owners and senior professionals
\nHaving structured, professional conversations (not reading robotic scripts)
\nQualifying interest, asking smart questions, and booking follow-up discussions
\nRepresenting international brands with confidence and credibility<\/p>\n
This role is a great fit if you come from:<\/p>\n
Office administration \/ executive assistant \/ operations roles
\nNGOs or international organisations
\nHospitality (hotels, guest relations, airlines)
\nEducation (private schools, universities, admissions, tutoring)
\nCommunications, media, or content roles<\/p>\n
Previous sales or call-centre experience is useful \u2014 but not essential.
\nWhat matters most to us<\/p>\n
Very good spoken English\u00a0(clear pronunciation, calm pace, confident tone)
\nAbility to speak professionally with people in authority
\nStrong listening skills and structured thinking
\nReliability, coachability, and pride in your work<\/p>\n
What we\u2019re not looking for<\/p>\n
Shouting, aggressive selling, or scripted \u201ctelemarketing\u201d
\nPeople who are uncomfortable speaking to international clients
\nHeavy slang or casual communication styles on professional calls<\/p>\n
What you\u2019ll get<\/p>\n
Competitive base salary + performance bonuses
\nFull training (UK market, conversation structure, commercial skills)
\nClear progression into senior agent, QA, or team-lead roles
\nStable, long-term opportunity with international exposure<\/p>\n
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