Livingstone, Zambia
\nFull-time
\nCompany Location: Royal Livingstone Victoria Falls Zambia Hotel by Anantara<\/p>\n
Company Description<\/p>\n
A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world\u2019s most exciting destinations. The Royal Livingstone Hotel by Anantara is committed to exceptional and personalized service delivery.<\/p>\n
Job Description<\/p>\n
The Rooms Division Manager is responsible for overseeing and optimizing all aspects of the hotel\u2019s room-related operations, ensuring the highest standards of guest service and operational efficiency.
\nKey Responsibilities:<\/p>\n
Establish and maintain exemplary guest relations, addressing all complaints, requests, and enquiries regarding Front Office services with utmost professionalism.
\nEnsure VIP and long-stay guests receive a personal welcome from the Assistant Manager upon arrival.
\nMaintain a visible presence during peak operational hours to monitor service standards and cleanliness.
\nPersonally oversee the check-in process for guests and escort VIP guests to their accommodations.
\nMaintain comprehensive knowledge of current promotions, policy changes, and memoranda.
\nProactively engage in guest interactions to uphold excellent public relations.
\nConduct regular room inspections to ensure adherence to cleanliness and maintenance standards.
\nContinuously monitor market trends and competitor activities to maintain a competitive edge.<\/p>\n
Operations:<\/p>\n
Ensure all Rooms Division services are consistently available and executed with maximum efficiency and courtesy, in strict accordance with the Operation Manual and Brand Standards.
\nServe as the Rooms Division representative on the Hotel\u2019s Executive Committee.
\nContinuously evaluate and refine divisional operating standards and procedures to maintain the highest level of guest service.
\nImplement and uphold all corporate, divisional, and departmental policies and procedures.
\nCoordinate closely with the Sales Department, Food and Beverage Office, and all relevant Department Heads regarding the management of incoming groups, VIP, and FIT guests.
\nCollaborate with the Sales Manager on controlling high-demand dates, resolving booking conflicts, and managing facility changes.
\nProvide regular, detailed reports to Management on room sales progress and bookings, including forecasts, policy recommendations, and proposed innovations.
\nFoster and maintain strong relationships with travel agencies, local business groups.
\nConduct thorough and frequent inspections of all hotel areas and premises to ensure optimal cleanliness and guest comfort.
\nConvene regular meetings with Rooms Division Heads of Department and supervisors to review operations and ensure seamless coordination of hotel services.
\nMaximize room sales and revenues through strategic management.
\nImplement commercial management techniques for availability control to optimize room sales.
\nEnsure Front Office and OOD personnel operate with a sales-oriented mindset and are fully aware of revenue maximization opportunities within the hotel.
\nMaintain transparent communication with senior management regarding risks and opportunities related to pre-set performance figures.<\/p>\n
Administration:<\/p>\n
Oversee the development and maintenance of a comprehensive Departmental Operations Manual, reflecting up-to-date policies, procedures, work processes, and performance standards within the Division. Ensure annual review for accuracy.
\nSpearhead the preparation of the annual Rooms Business Plan, ensuring Divisional Objectives align with the hotel\u2019s business objectives and employee needs.
\nTake full responsibility for the preparation and regular updating of the Rooms Departmental Budget, working in close collaboration with the Director of Rooms to meet targets and control costs effectively.<\/p>\n
Qualifications<\/p>\n
Qualifications:<\/p>\n
Bachelor\u2019s degree in Hotel Management, Hospitality, or a related field from a reputable organisation
\nMinimum of ten years of work experience in the hospitality industry, with at least five years in senior management roles
\nProven track record of successfully managing rooms division operations in a luxury hotel setting
\nExcellent leadership and team management skills, with the ability to motivate and develop staff
\nStrong financial acumen, including experience in budgeting, forecasting, and revenue management
\nExceptional communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels
\nProficiency in hotel management software systems
\nDemonstrated ability to implement and maintain brand standards and operational procedures
\nStrong problem-solving skills and the ability to make quick decisions in a fast-paced environment
\nFluency in English; additional language skills are highly desirable
\nFlexibility to work varying shifts, including weekends and holidays, as required<\/p>\n
Additional Information<\/p>\n
Provide three traceable referees with their emails and mobile numbers<\/p>\n
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