About PEAS
\nPEAS (Promoting Equality in African Schools) is a not-for-profit that expands access to inclusive, quality secondary education across Sub-Saharan Africa. Our vision is a world where all children enjoy an education that unlocks their full potential.
\nAt the heart of our work are the 46 PEAS schools across Uganda and Zambia, where we deliver a high-quality, low-cost education in hard-to-reach communities. We draw on this experience to work hand in hand with governments, so all young people can learn in a safe, inclusive environment. That means each year we support over 200,000 young people in marginalised communities across Uganda, Zambia and Ghana.
\nOur award-winning programmes are designed and delivered by Africans for Africans. Evidence shows our students come from poorer households and make faster learning progress. And our girls are more confident and better equipped for life after school.
\nIt\u2019s an exciting time for PEAS. Our reach and impact is growing rapidly; we support 10x the number of students we did 5 years ago, we are building more schools and have expanded into new countries.
\nOur strategy is focused on a period of rapid growth. During this period, we aim to grow our school networks to double their size, launch in a new country and expand our wider impact by strengthening education systems. To achieve this, we need to be working as efficiently and effectively as possible. We are looking for a Data Officer who can help us do this so that we can work towards achieving our exciting and challenging ambitions.
\nThe Opportunity
\nAs a Global Tech Assistant, you will support the Senior Manager for Operations Excellence and the Global Systems and Integration Lead in implementing and strengthening SmartOps and other digital systems across all PEAS countries. You will work closely with country IT teams to provide user support, build staff capability, and help ensure consistent, effective use of technology to drive operational excellence.
\nSmartOps is our digital operations platform designed to streamline and standardise key processes across finance, HR, procurement, and grant management throughout the organisation. The rollout includes implementing core modules for routine operations, improving data accuracy and accessibility, and enabling more efficient reporting and decision-making. By bringing these systems together, we aim to reduce administrative burden, enhance collaboration across countries, and provide staff with reliable, user-friendly tools to support their work, which will ultimately help the organisation deliver greater impact for the children and communities we serve.
\nTo be successful in this role, we\u2019re looking for a proactive individual with some experience or interest in systems or operations support, strong problem-solving skills, and excellent people skills. This is a dynamic opportunity for someone eager to play an important supporting role in the rollout, adoption, and ongoing improvement of SmartOps across the organisation. We welcome applicants from diverse backgrounds. While prior ERP experience isn\u2019t required, you should feel confident working with digital systems, be highly organised and detail-oriented, and learn quickly\u2014bringing a collaborative and proactive approach.
\nWorking at PEAS
\nNo matter what the role, team, context or country, we are all guided by our values, intrinsically motivated and energetic. We work collaboratively across functions, facing the challenges of balancing access, quality and sustainability together to deliver the best quality outcomes for students.<\/p>\n
Have impact \u2013 opportunity to really stretch yourself and contribute to real impact in improving the life chances of all children through educational opportunity.
\nPart of the PEAS Pod \u2013 joining a small global team who are extremely effective, proactive, supportive and values-aligned
\nCollaborative cross-organisation working style \u2013 enables employees to develop skills and knowledge outside of their core role<\/p>\n
Responsibilities of the Role
\nSmartOps Implementation<\/p>\n
Support the rollout and adoption of SmartOps modules across departments and country offices.
\nAssist with data migration, validation, and system setup.
\nProvide on-the-ground and remote support during go-live and stabilisation phases.
\nTrack, troubleshoot, and resolve system issues, liaising with vendors and internal teams as needed.
\nCoordinate with technical partners and SmartOps vendors to manage updates, fixes, and enhancements.
\nDocument system processes, configurations, user feedback, and best practices to support long-term sustainability.
\nContribute to strengthening the wider IT ecosystem by identifying opportunities where learnings from SmartOps can support other internal tech initiatives.<\/p>\n
User Training<\/p>\n
Deliver and coordinate onboarding and training sessions for SmartOps and related tools, including induction and refresher sessions.
\nDevelop and maintain user guides, FAQs, and short instructional materials.
\nServe as the first-line contact for system queries, escalating complex issues appropriately.
\nPromote consistent system use, adoption, and engagement through ongoing communication and support.
\nSupport capacity-building for broader digital tools as SmartOps becomes embedded and organisational needs evolve.<\/p>\n
Data Integrity<\/p>\n
Monitor SmartOps usage, system performance, and adoption, identifying bottlenecks and areas for improvement.
\nMaintain accurate records, documentation, and data across departments and countries.
\nContribute to standardising core processes, improving data flows, and supporting integration with dashboards or other platforms.
\nHelp extend standardised data practices to additional digital systems as part of strengthening the broader IT ecosystem.<\/p>\n
Collaboration for Impact.<\/p>\n
Work closely with global and country operations teams to align SmartOps with operational needs.
\nSupport cross-country knowledge sharing and build internal capacity through contributing to shared knowledge bases and supporting colleagues
\nCollaborate with vendors, consultants, and in-country IT officers to resolve issues and embed best practices.
\nEngage with colleagues on other tech-related initiatives to ensure alignment, continuity, and long-term IT ecosystem strengthening.<\/p>\n
Administrative Support<\/p>\n
Assist with planning, coordination, and administration of staff training sessions.
\nProvide general admin support for tech projects as required.
\nHelp ensure smooth communication and documentation across tech workstreams as the role expands.<\/p>\n
Ideal Candidate;
\nHas<\/p>\n
A degree or equivalent relevant work experience.
\nStrong organisational, coordination, and follow-through skills.
\nGood working knowledge of Microsoft 365 tools (Teams, SharePoint, Outlook, Excel, Word).
\nExperience supporting colleagues across different locations (advantageous).
\nFamiliarity with basic finance, HR, or operations processes (desirable).
\nInterest in learning how digital systems support organisational workflows.
\nComfort working with simple data tasks (e.g., updating spreadsheets, tracking information).
\nExposure to digital tools or platforms used for project or task management (a plus).
\nStrong people skills and an appreciation for how culture and collaboration contribute to organisational goals.<\/p>\n
Can<\/p>\n
Communicate clearly in both verbal and written form with technical and non-technical colleagues.
\nUse the Microsoft 365 suite confidently for daily tasks.
\nManage time effectively\u2014organised, able to prioritise, and able to deliver work on schedule.
\nApproach problems proactively with a positive, solutions-focused mindset.
\nMaintain attention to detail and accuracy, even when handling multiple tasks.
\nLearn new software and digital tools quickly with appropriate support.
\nWork collaboratively with colleagues and external partners.
\nSupport colleagues by sharing simple guidance or tips on systems or processes.
\nKeep basic records updated and help gather or organise information.
\nCreate or maintain straightforward documentation such as checklists, simple guides, or process notes.<\/p>\n
Should be<\/p>\n
Values aligned and passionate about improving the life chances of all children through educational opportunity.
\nCollaborative, not competitive \u2013 interpersonal and communication skills to build relationships with peers across multiple departments and across multiple countries of operation
\nEntrepreneurial, challenging the status quo of \u2018this is how things are done\u2019 and being open and proactive to find solutions and trying new ideas to deliver impact
\nAdaptable, approaching uncertainty with positivity and resilience
\nEgoless \u2013 prepared to get stuck in
\nCurious and eager to learn, especially when working with new systems or digital tools.
\nPatient and empathetic when supporting colleagues with varying levels of technical comfort.
\nDetail aware, taking care to keep information accurate and well organised.
\nAttentive to how processes work and comfortable offering practical suggestions to make tasks easier.
\nAble to adjust to changing priorities while keeping work accurate and on track.<\/p>\n
We welcome all applicants and will always treat every application fairly based on merit. As an organisation working to expand equitable access with a strong focus on girls and one whose DEI approach is prioritising increasing gender parity in leadership roles, we strongly encourage applications from female candidates.
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