Job location:\u00a0Lusaka, ZambiaAbout the role:
\nProduct Operations Associate is a part of the Enterprise Products team and works closely with the in-house tech team and other business stakeholders to help Sun King design, develop and implement intelligent, tech-enabled solutions to help solve a large variety of our business problems.
\nJob application tracking<\/p>\n
What you would be expected to do:<\/p>\n
Oversee Product Functionality:\u00a0Ensure seamless day-to-day operations of current products by managing configurations and expertly addressing change requests.
\nShape Product Development:\u00a0Create comprehensive documentation, including use cases, flowcharts, mock screens, and PRDs, to guide development based on business, user, functional, non-functional, and system requirements.
\nManage Product Rollouts:\u00a0Orchestrate the launch of new products, features, and automations while effectively resolving stakeholder queries and issues.
\nResolve Technical tasks:\u00a0Proactively monitor technical issues raised by the field team, raise tickets for identified bugs, and partner with internal teams for swift resolution.
\nDrive Efficiency:\u00a0Streamline business processes through automation using tools like Zapier, Google Scripts, and other innovative solutions.
\nPartner across teams:\u00a0Partner effectively with cross-functional groups and provide valuable assist to the product manager throughout the entire product lifecycle, from design to development to launch.
\nEnsure Quality Standards:\u00a0Conduct rigorous testing of applications, solutions, and web panels at various stages of the lifecycle to ensure exceptional quality.<\/p>\n
You might be a strong candidate if you have\/are:<\/p>\n
1+ year of experience in the product management domain.
\nGood communication and project management skills.
\nDecent hands-on MS Excel and SQL experience.
\nCritical thinker, detail oriented and have a deep sense of ownership with accountability.
\nAbility to quickly adapt and resolve conflicts in a multi stakeholder scenario.<\/p>\n
What Sun King Offers:<\/p>\n
Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
\nAn open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
\nA truly multicultural experience: You will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
\nStructured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.<\/p>\n
About Sun King<\/p>\n
Sun King is the world\u2019s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.<\/p>\n
Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people\u2019s lives \u2014 from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.
\nAlready, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones.Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.
\nSun King makes solar products affordable to low-income households and businesses via \u2018pay-as-you-go\u2019 (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.<\/p>\n
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.Sun King collects payments digitally through mobile money systems and its 35,000 field agents \u2014 over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.
\nSun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we\u2019re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.
\nSun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more \u2014 all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King\u2019s workforce.<\/p>\n
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