{"id":6953,"date":"2026-01-02T12:00:32","date_gmt":"2026-01-02T12:00:32","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/zambia\/job\/receptionist-clerk-at-zambia-sugar-plc\/"},"modified":"2026-01-10T00:14:09","modified_gmt":"2026-01-10T00:14:09","slug":"receptionist-clerk-at-zambia-sugar-plc","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/zambia\/?post_type=job_listing&p=6953","title":{"rendered":"Receptionist Clerk at Zambia Sugar PLC"},"content":{"rendered":"<p>RECEPTIONIST CLERK x 1 \u2013 PERMANENT<br \/>\nThis position will be reporting to the Medical Services Administrator. The successful candidate will be responsible for the following:<br \/>\nKey Responsibilities<br \/>\n\u00b7 Manage and provide proactive, confidential and professional administrative support to patients for appointments and walk ins.<br \/>\n\u00b7 Support billing by ensuring accuracy in out-patient and in-patient data capture.<br \/>\n\u00b7 Maintain system for storage and archive of patient records.<br \/>\n\u00b7 Promotes a culture of ethical care of patients and continuous improvement<br \/>\n\u00b7 Complete clerical duties including answering phones, responding to emails, scheduling appointments and processing patient admission and discharge records.<br \/>\n\u00b7 Create, maintain, duplicate, track, match, and purge patient medical records and files in accordance with established procedures.<br \/>\n\u00b7 Support the Chief Medical Officer and Medical Officer in responding to requests for medical records and processing letters and reports.<br \/>\n\u00b7 Distribute patient medical records to the appropriate departments of the hospital<br \/>\n\u00b7 Maintain discharged patient records filing system in an accessible manner for prompt retrieval of records<br \/>\n\u00b7 Responsible for data entry and opening of patient medical files\/folders<br \/>\n\u00b7 Schedule and book medical referral appointments to external medical services providers and make necessary arrangements for transportation and payment guarantees.<br \/>\n\u00b7 Scan and digitize paper records into electronic health record systems.<br \/>\n\u00b7 Ensure employees acknowledge receipt of services documented on the invoices.<br \/>\n\u00b7 Allocate correct cost codes (ACKs) to the invoices and ensure they are authorized by the Chief Medical Officer.<br \/>\n\u00b7 Maintain patient accounts using an automated billing system that uses codes to facilitate reimbursement from creditors such as medical aid schemes, national health insurance (NHI), contractors, etc.<br \/>\n\u00b7 Inform and collect, where applicable, shortfall expenses from medical aid scheme members before treatment is rendered.<br \/>\n\u00b7 Liaise and verify with the medical team, patients or other responsible people as necessary to ensure accuracy of hospital charges against established rates for diagnosis, treatment, services and supplies.<br \/>\n\u00b7 Receive and match invoices from external medical service providers to referrals made.<br \/>\n\u00b7 Complete and verify medical aid, NHI or inhouse medical benefits eligibility and obtain any necessary pre-authorizations before patients can access hospital care services<br \/>\n\u00b7 Prepare monthly analysis of the creditors\u2019 list and provide feedback to the Medical Services Administrator on all long outstanding amounts on the creditors age analysis<br \/>\n\u00b7 Ensure daily billing of inpatients\u2019 ward fees, including meals and ambulance fees<br \/>\n\u00b7 Assist hospital staff, patients and their families\/visitors, providing information and directions.<br \/>\n\u00b7 Maintain a safe, clean and welcoming patient waiting area at all times.<br \/>\n\u00b7 Maintain patient confidentiality<br \/>\n\u00b7 Treat all patients with dignity and respect<br \/>\n\u00b7 Re-order office supplies and replenish stock to maintain an adequate inventory of supplies and ensure timely receipt of supplies.<br \/>\nQualifications and Experience<br \/>\n\u00b7 Full grade 12 Certificate.<br \/>\n\u00b7 Certificate in Records Management<br \/>\n\u00b7 Relevant Diploma or Certificate (AAT, Diploma in Commerce, Bookkeeping etc.)<br \/>\n\u00b7 Preferably 1-2 years\u2019 experience as a Creditors\u2019 Clerk<br \/>\n\u00b7 Customer Services<br \/>\n\u00b7 Proficiency with the use of Microsoft Office<br \/>\n\u00b7 Experience with using Accounting Systems<br \/>\n\u00b7 Working knowledge of SAP<br \/>\n\u00b7 Experience with medical insurance, familiarity with ICD medical coding, knowledge of medical authorization procedures<br \/>\n\u00b7 Attention to detail and problem-solving skills<br \/>\n\u00b7 Excellent written and verbal communication skills<br \/>\n\u00b7 Strong numeracy, organization and planning skills<br \/>\n\u00b7 Excellent time management skills and ability to multi-task and prioritize work.<br \/>\n\u00b7 Suitably qualified applicants must provide certificates verified by Zambia Qualifications Authority (ZAQA).<br \/>\nSharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/careers@zamsugar.zm","_company_name":"Zambia Sugar PLC","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-6953","job_listing","type-job_listing","status-expired","hentry","job_listing_region-zambia","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings\/6953","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/media?parent=6953"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job_listing_region?post=6953"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-types?post=6953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}