{"id":6956,"date":"2026-01-02T12:00:32","date_gmt":"2026-01-02T12:00:32","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/zambia\/job\/outpatients-clerk-at-zambia-sugar-plc\/"},"modified":"2026-01-10T00:14:10","modified_gmt":"2026-01-10T00:14:10","slug":"outpatients-clerk-at-zambia-sugar-plc","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/zambia\/?post_type=job_listing&p=6956","title":{"rendered":"Outpatients Clerk at Zambia Sugar PLC"},"content":{"rendered":"<p>1.\u00a0\u00a0\u00a0OUTPATIENTS CLERK x 2 \u2013 PERMANENT<br \/>\nThis position will be reporting to the Medical Services Administrator. The successful candidate will be responsible for the following:<br \/>\nKey Responsibilities<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Invoicing, collection of outstanding patient accounts and maintaining customer accounts<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Supports Medical Services Administration through efficient communication related to benefits queries, sick leave and in-hospital status<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Maintain system for storage and archive of patient records.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Promotes a culture of ethical care of patients and continuous\u00a0improvement<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Complete clerical duties including answering phones, scheduling appointments, responding to emails, and processing patient admission and discharge records.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Create, maintain, duplicate, track, match, and purge patient medical records and files in accordance with established procedures.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Support the CMO and medical officer in responding to requests for medical records and processing letters and reports.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Distribute patient medical records to the appropriate departments of the hospital.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Maintain discharged patient records filing system in an accessible manner for prompt retrieval of records.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Schedule and book medical referral appointments to external health care providers and make necessary arrangements for transportation and payment guarantees.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Scan and digitize paper records into electronic health record systems.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Compile and reconcile reports on daily patient transactions.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Use computer applications or other automated systems to process business transactions such as initiating transport vouchers for referred patients, processing digital and cash transactions, issuing receipts, preparing bank deposits, general ledger postings and statements.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Maintain patient accounts using an automated billing system that uses codes to facilitate reimbursement from debtors such as medical aid schemes, national health insurance (NHI), contractors, etc.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Inform and collect, where applicable, shortfall expenses from medical aid scheme members before treatment is rendered<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Liaise and verify with the medical team, patients, or other responsible people as necessary to ensure accuracy of hospital charges against established rates for diagnosis, treatment, services, and supplies.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Submit claims to a variety of payment sources including medical aid, NHI, in-house health care scheme, and other third-party reimbursors (contractors). Ensure that all medical aid or health insurance claims are submitted within the regulated time frame (no later three months)<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Ensure that all claims\u2019 rejections are promptly dealt with in the regulated time frame (no later than three months)<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Hand over unpaid accounts to the Medical Services Administrator for further collection in line with the business unit\u2019s policy on such accounts.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Accurately record the collection status and relevant collection notes for each account on the system or provided spreadsheet for management reporting purposes.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Collect medical and patient data such as diagnosis, treatment, proof of eligibility, and health care insurance (medical aid, NHI, in-house health care scheme) verification.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Maintain communication with patients and third-party payers until accounts are paid.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Maintain a safe, clean, and welcoming patient waiting area, at all times.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Assist hospital staff, patients, and their families\/visitors, providing information and directions.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Re-order office supplies and replenish stock to maintain an adequate inventory of supplies and ensure timely receipt of supplies.<br \/>\nQualifications and Experience<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Full grade 12 Certificate.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Certificate in Records Management<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Relevant Diploma or Certificate (AAT, Diploma in Commerce, Bookkeeping etc.)<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Preferably 1-2 years\u2019 experience as a\u00a0Debtors\u2019 Clerk<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Customer Service<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Proficiency with the use of Microsoft Office<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Experience with using Accounting Systems<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Working knowledge of SAP<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Experience with medical insurance, familiarity with ICD medical coding, knowledge of medical authorization procedures.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Attention to detail and problem-solving skills<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Excellent written and verbal communication skills<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Strong numeracy, organization and planning skills<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Excellent time management skills and ability to multi-task and\u00a0prioritize work<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Suitably qualified applicants must provide certificates verified by Zambia Qualifications Authority (ZAQA).<br \/>\nSharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/careers@zamsugar.zm","_company_name":"Zambia Sugar PLC","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-6956","job_listing","type-job_listing","status-expired","hentry","job_listing_region-zambia","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings\/6956","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/media?parent=6956"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job_listing_region?post=6956"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-types?post=6956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}