JD \u2013 Sales Trainer<\/p>\n
Company Name<\/p>\n
Upgrad Education Private Limited<\/p>\n
Job Title\/Role<\/p>\n
Sales Trainer<\/p>\n
Role Category<\/p>\n
Location<\/p>\n
Base Location\u2013 Lusaka, Zambia<\/p>\n
Reporting To<\/p>\n
Lead Operations<\/p>\n
Matrix Reporting To<\/p>\n
Head Africa Business<\/p>\n
Employment Type<\/p>\n
Contract Associate PFW<\/p>\n
Functional Area<\/p>\n
Training<\/p>\n
Education<\/p>\n
Graduate \/Postgraduate<\/p>\n
Experience<\/p>\n
Min 5 years of combined experience in Content development and Trainings Solutions<\/p>\n
Company Profile<\/p>\n
JD<\/p>\n
Job Purpose:<\/p>\n
To enhance the effectiveness and performance of Airtel Zambia\u2019s sales force and distribution partners by delivering high-quality, engaging, and impactful training programs across retail, channel partner, and field sales teams. The role will focus on building product knowledge, improving sales skills, and reinforcing distribution excellence aligned with Airtel\u2019s commercial strategies.<\/p>\n
Key Responsibilities:<\/p>\n
1. Training Delivery & Facilitation<\/p>\n
Plan, design, and deliver training sessions for field sales executives, territory sales managers, retail agents, and distributor staff.<\/p>\n
Conduct onboarding programs for new sales staff and partners.<\/p>\n
Deliver product, process, and systems training including Airtel Money, voice\/data offers, recharge platforms, and digital sales tools.<\/p>\n
2. Content Development<\/p>\n
Develop localized training content, sales playbooks, and job aids in line with Airtel\u2019s products and sales priorities.<\/p>\n
Collaborate with product, marketing, and sales teams to ensure training content is accurate and up to date.<\/p>\n
3. Performance Coaching<\/p>\n
Conduct field coaching and joint market visits to reinforce training and improve real-time selling techniques.<\/p>\n
Provide feedback and support to improve productivity, target achievement, and channel partner engagement.<\/p>\n
4. Program Evaluation and Reporting<\/p>\n
Track and report training effectiveness using KPIs such as post-training assessments, sales performance improvements, and market execution.<\/p>\n
Maintain detailed training records and provide regular feedback to management.<\/p>\n
5. Stakeholder Engagement<\/p>\n
Partner with sales managers, zonal leads, and distributor owners to identify training needs and align learning plans.<\/p>\n
Provide input to national training strategies and continuous improvement initiatives.<\/p>\n
Location\u2013
\nLusaka, Zambia
\nTarget Industry\/Sector<\/p>\n
Telecom\/ Banking Sector. Added advantage if candidate has worked as TSM\/ ZSM in Telco, trained in\u00a0Telco<\/p>\n
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