We are looking for a proactive and customer\u2011focused professional with strong communication skills who enjoys working independently and taking ownership of service delivery.
\nThe successful candidate will provide high\u2011quality support services to end users, working closely with the local entity to ensure smooth operations and a consistently positive user experience. This role requires someone who can independently support the local business, respond effectively to queries or challenges, and drive solutions through to successful and satisfactory resolution.
\nIf you are solutions\u2011oriented, approachable, and committed to delivering excellent support, we encourage you to apply.
\nYour Mission<\/p>\n
Process all relevant support tickets within the team\u2019s delivery scope according to quality and performance measures for on-site and remote end users across the region.
\nEnsure the end users\u2019 capability to access certified applications from the supported endpoints according to the Epiroc Way policies.- Provide reactive and proactive support of the certified endpoints (laptops, desktops, tablets, mobile devices) and coordinate HW procurement in alignment to the internal policies.
\nKeep the asset database records up to date.
\nCreate and maintain documentation related to the team\u2019s delivery scope, supported locations, and procedures.
\nProvide hands-on support to our infrastructure teams in server, network, and telephony areas.
\nAdvise the end users on their IT needs, best practices, and internal rules and processes.
\nEducate the end users regarding IT support services and deliverables.
\nContribute to continuous improvement process with the overall target to increase efficiency and value to the business.
\nManage and participate in projects as assigned.
\nRepresents Epiroc IT for all IT needs of the end users.
\nTravel when required up to 10% of the time.
\nVendor support for the IT area.
\nProperly escalate incidents to Regional End User Support Manager and Regional IT Manager according to the impact, severity, and urgency.
\nCollaborate with the Regional End User Support Manager and the Regional IT Manager on the management of the IT platform to keep the information systems in optimal operating condition.
\nOther duties and responsibilities as assigned.<\/p>\n
Your Profile:<\/p>\n
Must hold a tertiary qualification fully certified by the Zambia Qualifications Authority (ZAQA), in line with applicable statutory requirements. Proof of ZAQA certification may be required during the recruitment or pre\u2011employment verification process.
\nCustomer Service Excellence: Ability to deliver high-quality support in service desk or shared service environments with frequent customer interaction.
\nTechnical Expertise: Strong knowledge of PC hardware (especially laptops and accessories), Advanced understanding of Windows OS in enterprise environments (installation, configuration, troubleshooting, network integration), Familiarity with PC management tools (remote support, software deployment, OS imaging), with Symantec Altiris as an asset.
\nNetworking Fundamentals: Solid grasp of IP protocols, switching and routing (Cisco hardware experience is advantageous).
\nSystems Administration: Active Directory management, File sharing and printing services.
\nMobile Device Support: Setup and troubleshooting for Samsung and Apple devices.
\nCloud & Productivity Tools: Basic support for Microsoft 365 services and applications.
\nProcess Orientation: Understanding of ITIL processes and terminology; ITIL Foundation certification is a plus.
\nProject Management: Proven ability to manage projects effectively.<\/p>\n
Location and other info such as travel requirements etc
\nChingola, Zambia
\nWhy Epiroc?
\nWhile you will support the Epiroc Zambia IT requirements onsite, you will be part of a larger IT team spread across Sub-Sahara Africa.
\nApplication and contact information:
\nLast Date to Apply: 21st of January 2026
\nIt all starts with people.\u00a0The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.
\nAll new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn\u2019t just a goal but a part of our values and way of working. This is how we do business for a sustainable future. \u202fLearn more at\u00a0www.epiroc.com
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