JOB TITLE: Human Resource Manager
\nCompany: Bienvenue Private Security Ltd
\nLocation: Lusaka, Zambia
\nReports To: Managing Director \/ Chief Executive Officer
\nJOB PURPOSE
\nThe Human Resource Manager will be responsible for developing, implementing, and managing human resource strategies, policies, and systems that support Bienvenue Private Security Ltd\u2019s operational excellence, regulatory compliance, workforce discipline, and sustainable growth. The role is critical in managing security personnel recruitment, training, performance, welfare, and compliance with labour and security industry regulations.
\nKEY RESPONSIBILITIES
\n1. Strategic HR Management<\/p>\n
Develop and implement HR policies, procedures, and structures aligned with the company\u2019s security operations and business objectives.
\nAdvise management on labour laws, employment best practices, and security-sector compliance.
\nSupport organizational growth through workforce planning and manpower optimization.<\/p>\n
2. Recruitment & Selection<\/p>\n
Lead recruitment and vetting of security officers, supervisors, and administrative staff.
\nEnsure background checks, NRC verification, references, and physical fitness standards are adhered to.
\nCoordinate onboarding, induction, and deployment readiness for all new employees.<\/p>\n
3. Training & Development<\/p>\n
Coordinate mandatory security training, refresher courses, and professional development programs.
\nWork closely with Operations to ensure guards meet industry standards in discipline, appearance, and conduct.
\nMaintain training records and certifications.<\/p>\n
4. Performance Management & Discipline<\/p>\n
Implement performance appraisal systems for both operational and administrative staff.
\nManage disciplinary procedures in line with company policy and labour law.
\nPromote high standards of conduct, punctuality, and professionalism among security personnel.<\/p>\n
5. Employee Relations & Welfare<\/p>\n
Act as the primary liaison between management and employees.
\nHandle grievances, conflict resolution, and employee welfare issues.
\nSupport staff motivation, retention, and morale in a high-risk work environment.<\/p>\n
6. Compliance & Records Management<\/p>\n
Ensure compliance with Zambian labour laws, NAPSA, NHIMA, and other statutory requirements.
\nMaintain accurate employee records, contracts, leave schedules, and disciplinary logs.
\nPrepare HR reports for management and audits.<\/p>\n
7. Payroll & Attendance Support<\/p>\n
Work closely with Accounts to ensure accurate payroll inputs, overtime records, and attendance tracking.
\nMonitor absenteeism, site attendance, and shift compliance.<\/p>\n
QUALIFICATIONS & EXPERIENCE<\/p>\n
Bachelor\u2019s Degree in Human Resource Management, Business Administration, Psychology, or a related field.
\nMinimum of 5 years\u2019 experience, preferably within private security, law enforcement, or a structured operational environment.
\nStrong understanding of Zambian labour laws and employment regulations.
\nExperience managing large, disciplined workforces (guards, supervisors, shift teams).
\nMembership with Zambia Institute of Human Resource Management (ZIHRM) is an added advantage.<\/p>\n
KEY COMPETENCIES & SKILLS<\/p>\n
High level of integrity, confidentiality, and professionalism
\nStrong leadership and people management skills
\nExcellent conflict resolution and disciplinary handling abilities
\nAbility to work under pressure and handle sensitive security-related issues
\nStrong documentation, reporting, and organizational skills
\nExcellent communication skills (written and verbal)<\/p>\n
WORKING CONDITIONS<\/p>\n
Office-based with frequent interaction with operational sites
\nMay require availability outside normal working hours due to security operations<\/p>\n
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