Position Overview<\/p>\n
Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank\u2019s strategic vision, in the Commercial Division under the Retail Banking Department at Lusaka Civic Centre Branch:<\/p>\n
Role Description<\/p>\n
JOB PURPOSE
\nThis position ensures the establishment of a relationship managed association between the bank and the Preferred banking client through the Preferred banker that proactively engages clients for the provision of banking products and services based on the client\u2019s needs whilst ensuring profitability of the entire customer value proposition.<\/p>\n
Requirements<\/p>\n
Under the supervision of the\u00a0Branch manager\u00a0the following are among the\u00a0Job Key Responsibilities:
\n\u00b7 100% responsibility for assigned Preferred banking portfolio.
\n\u00b7 100% responsible for achievement of assigned financial targets \u2013Acquisition, liabilities, assets growth, Gold cards, internet &mobile banking, Banc assurance.
\n\u00b7 100% responsibility for revenue generation for assigned Preferred banking portfolio.
\n\u00b7 Responsible execution of the sales strategy for Preferred banking clients i.e. hunts in packs with Corporate and Commercial teams and provides leads to the two Units.
\n\u00b7 Accountable for conducting an in-depth analysis of client\u2019s present financial position relating to total assets such as property, business interest etc, credit balances across account types, transaction types and the value of all investment portfolio in order to recommend appropriate products and services to the client
\n\u00b7 Closely monitor sales performance against set targets and proactively address any adverse variances.
\n\u00b7 Ensure on boarding process is seamless i.e. account funded and mobile banking activated within 24hours of account being opened, card issued within agreed TAT.<\/p>\n
\u00b7 Monitor performance of client accounts to ensure account behaviour remains positive
\n\u00b7 Responsible for the execution of the CVP for Preferred banking customers and educating them on the Bank\u2019s product offering and service channels
\n\u00b7 Ensures growth of number of clients on the portfolio and accountable for all financial KPIs
\n\u00b7 Responsible for scanning the market and research on good opportunities to meet Preferred banking client\u2019s revenue goals and provide market updates\/financial news to the client.
\nEnsure brand and product offering consistency across the Customer value proposition for the segment
\n\u00b7 Ensure that the full value chain of the segment proposition is realized for the Bank by cross selling, deep selling and upselling the bank\u2019s products to increase customer wallet size and therefore retention
\n\u00b7 Responsible for monthly assessment of segment thresholds and proactively engage clients for any breaches and execute upgrades or downgrades half yearly so that the CVP is aligned to customer\u2019s needs and that they derive full value from the proposition.
\n\u00b7 Relationship manage clients and recommend appropriate solutions in addressing their needs with customer contact plans completed.
\n\u00b7 Educate clients on the use of various alternate channels to allow for full implementation of the Retail strategy i.e relationship management.
\n\u00b7 Ensure that the customer experience is positive throughout the client\u2019s journey and at all touch points in order to increase retention.
\n\u00b7 Execute all client\u2019s requests within SLAs and provides feedback in order to ensure clients are fully satisfied with the service\/ resolution.
\n\u00b7 Execute life cycle programs in order to provide a full customer service propositions that deepen client relationships
\n\u00b7 Ensure that all key personal details of the customers are known e.g birthday, anniversary, hobbies, spouse and children\u2019s details etc. to better meet client\u2019s needs and all accounts opened are 100% KYC compliant.
\n\u00b7 Ensure accurate and complete reporting of risk events within the stipulated time line (i.e. 7 calendar days)
\n\u00b7 Ensure adherence to all account opening procedures. Kyc, profiling, minimum balance etc
\n\u00b7 Treat customers fairly and explain full value proposition for the product and associated costs.
\n\u00b7 To ensure attendance of all recommended training relevant to the role. Eg. Banc assurance training, Sales & Service training, Wealth management, Investment options, financial interpretation,
\n\u00b7 Ensure KPIs are signed off with supervisor and performance management reviews conducted timely.
\n\u00b7 To take annual leave as prescribed through HR guidelines.
\n\u00b7 To share knowledge and experience and best practice with team members in order to ensure that team performance meets set service standards
\n\u00b7 Any other responsibilities or tasks as assigned by management.
\nINTERNAL\/EXTERNAL CONTACT
\n\u00b7 Existing \/ prospective customers
\n\u00b7 Internal stakeholders
\n\u00b7 Officials of regulatory bodies e.g. BOZ\u2013 for compliance and market information.
\nQUALIFICATIONS\/EXPERIENCE
\n\u00b7 Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.<\/p>\n
University degree in a Business-related Field or professional qualification from a recognized university.
\nDiploma in Banking and Finance as added advantage<\/p>\n
\u00b7 Minimum of five (5) years banking experience, marketing and\/or sales
\n\u00b7 Understanding of all Zanaco Retail products and account opening, KYC Cash and other Branch process requirements
\n\u00b7 Understanding of relevant legislation e.g KYC, Anti \u2013 Money laundering, Banking code.
\n\u00b7 Understanding of people policies and processes
\n\u00b7 Demonstrated complaint handling and resolution skills
\nJOB CORE COMPETENCIES<\/p>\n
Results Driven
\nBuilding Relationships
\nBeing Pro \u2013 Active
\nResilience<\/p>\n
\u00b7 Team work
\n\u00b7 Customer service orientation
\n\u00b7 Drive for results
\n\u00b7 Interpersonal Skills
\n\u00b7 Teamwork<\/p>\n
Disclaimer<\/p>\n
ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
\nZanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).<\/p>\n
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