RECEPTIONIST \u2013 BEM MOTORS
\nLocation:\u00a0Lusaka
\nReporting To:\u00a0Management
\nJob Purpose
\nBEM Motors is seeking a professional and customer-focused Receptionist to serve as the first point of contact for clients, visitors, and business partners. The role is responsible for managing the front desk, handling calls and enquiries, and providing administrative support to ensure smooth daily operations at the dealership.
\nKey Responsibilities<\/p>\n
Welcome and attend to customers, visitors, and suppliers in a courteous and professional manner.
\nAnswer, screen, and direct incoming telephone calls efficiently and accurately.
\nManage customer enquiries and direct them to the appropriate departments (Workshop, Spare Parts, Administration).
\nMaintain a clean, organised, and professional reception and waiting area.
\nReceive, record, and distribute incoming mail, documents, and deliveries.
\nMaintain visitors\u2019 and call registers in line with company procedures.
\nSchedule appointments and assist with coordination of customer visits where required.
\nProvide basic administrative support including typing, filing, photocopying, and document scanning.
\nMonitor and request front office stationery and reception supplies.
\nSupport coordination of meetings by preparing meeting rooms and refreshments when required.
\nUphold BEM Motors\u2019 customer service standards and corporate image at all times.<\/p>\n
Qualifications and Skills<\/p>\n
Certificate or Diploma in Business Administration, Office Management, or a related field.
\nProven experience as a Receptionist or Front Desk Officer 2 years.
\nExcellent communication and customer service skills.
\nProfessional appearance and strong interpersonal skills.
\nGood organisational and multitasking abilities
\nAbility to handle confidential information with discretion.
\nProficiency in Microsoft Office applications (Word, Excel, Outlook).
\nAbility to work under minimal supervision.
\nNot less than 25 years of age.<\/p>\n
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