{"id":7356,"date":"2026-02-12T10:02:11","date_gmt":"2026-02-12T10:02:11","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/zambia\/job\/customer-care-agent-at-ison-zambia-limited\/"},"modified":"2026-05-05T00:14:16","modified_gmt":"2026-05-05T00:14:16","slug":"customer-care-agent-at-ison-zambia-limited","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/zambia\/?post_type=job_listing&p=7356","title":{"rendered":"Customer Care Agent at iSON Zambia Limited"},"content":{"rendered":"<p>DUTIES &amp; RESPONSIBILITIES<br \/>\na.\u00a0\u00a0\u00a0\u00a0Build rapport with customers by handling each and every customer call in a courteous; and professional manner,<br \/>\nb.\u00a0\u00a0\u00a0\u00a0Ensures consistently imparts the correct product and services information during each call.<br \/>\nc.\u00a0\u00a0\u00a0\u00a0Obtains; imparts; clarifies and verifies information to and\/or from customers to ensure delivery of exceptional customer service<br \/>\nd.\u00a0\u00a0\u00a0\u00a0Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.<br \/>\ne.\u00a0\u00a0\u00a0\u00a0\u00a0Ensure that the quality of each call is in compliance with predefined quality parameters.<br \/>\nf.\u00a0\u00a0\u00a0\u00a0Consistently contributes towards improving customer experience by identify potential areas for process\/productivity improvements and highlights the same to the Team Leader.<br \/>\ng.\u00a0\u00a0\u00a0\u00a0\u00a0Ensure strict adherence to established attendance schedules.<br \/>\nh. Ensures daily performance targets are met.<br \/>\nQUALIFICATIONS<br \/>\nMinimum qualification Grade 12 certificate with minimum 5 credits, English and Mathematics inclusive.<br \/>\nTertiary education is an added advantage.<br \/>\nLANGUAGES<br \/>\nCandidates should be able to speak 3 or more local languages listed below:<br \/>\nBemba, Tonga, Lozi, Nyanga, Lunda, Kaonde or Luvale<br \/>\nSharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/recruitment.zm@isonxperiences.com","_company_name":"iSON Zambia Limited","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[14],"class_list":["post-7356","job_listing","type-job_listing","status-expired","hentry","job_listing_region-zambia","job-type-part-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings\/7356","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/media?parent=7356"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job_listing_region?post=7356"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-types?post=7356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}