Functional area:\u00a0\u00a0Service<\/p>\n
Onsite or Remote:\u00a0\u00a0Onsite<\/p>\n
Country\/Region:\u00a0\u00a0ZM<\/p>\n
City:\u00a0\u00a0Solwezi<\/p>\n
Location:\u00a0\u00a0
\nSolwezi, North Western Province, ZM, 500<\/p>\n
Company name:\u00a0\u00a0Epiroc Zambia Limited<\/p>\n
Date of posting:\u00a0\u00a0Feb 17, 2026<\/p>\n
Mission of the Role:<\/p>\n
We are seeking a Surface Manager \u2013 Surface Operations to ensure smooth daily operations, satisfied customers, and efficient service processes, acting as the bridge between the company, its employees, and its clients.
\n\u00a0
\nYour Mission:<\/p>\n
Develop and manage Service Agreements (SAs) to ensure alignment with business objectives.
\nMonitor service performance metrics and drive continuous improvement initiatives.
\nEnsure full compliance with organizational policies, regulatory requirements, and industry standards.
\nLead, supervise, and support the service department team.
\nRecruit, train, and mentor staff to enhance capability and service excellence.
\nOptimize resource allocation to effectively meet operational demands.
\nManage escalated customer complaints and resolve complex service queries.
\nBuild and maintain strong, sustainable relationships with clients and vendors.
\nDrive customer retention through consistent delivery of high-quality service.
\nEvaluate existing workflows and implement efficiency enhancements.
\nDevelop and refine customer service policies and procedures.
\nCompile and present reports on service performance, customer satisfaction, and operational performance.
\nLeverage data insights to identify trends and recommend strategic improvements.
\nProvide actionable feedback to senior management to support informed decision-making.<\/p>\n
\u00a0
\nYour Profile:<\/p>\n
Minimum of 2 years\u2019 experience in a leadership or management role
\nLeadership & Communication: Ability to motivate teams and communicate effectively with stakeholders.
\nSkilled in resolving customer issues and operational challenges.
\nAnalytical Thinking: Competence in interpreting performance data and identifying improvements.
\nCustomer-Centric Mindset: Focus on delivering value and satisfaction to clients.<\/p>\n
\u00a0
\nLocation: Solwezi, Zambia<\/p>\n
Closing Date: 24 Feb 2026
\n\u00a0
\nWhy Epiroc?
\nBy joining our team, you\u2019ll make a big difference in the energy transition. At Epiroc, we take pride in being passionate innovators, driving the change toward a brighter future for both people and the planet. Guided by our values of Collaboration, Commitment, and Innovation, we foster a culture of trust, growth, and lasting impact.
\n\u00a0
\nIt all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.
\nAll new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn\u2019t just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at\u00a0www.epiroc.com<\/p>\n
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