Primary Location:\u00a0\u00a0
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Join an industry leader and make a positive change in the sustainable use of the world\u2019s natural resources. Together, we will transform the business and drive the industry toward a greener future.
\nAt Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
\nJob posting end date:
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\nJOB TITLE: REGIONAL SERVICE OPERATIONS MANAGER FOR CENTRAL AFRICA, KITWE, ZAMBIA
\nWe are seeking a\u00a0Regional\u00a0Service Operations Manager\u00a0to join our Market Area (MA) Central Africa Service Operations team in Kitwe. Service Operations include Field Services and Repairs for Metso installed base.
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\nMetso is a leading global firm specializing in mineral processing solutions. We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world. The MA Africa Service Operations product group is responsible for developing and executing aftersales service opportunities on all Metso equipment enabling the sale of OEM spares and wears to our entire install base in Africa. Our goal is to increase the reliability of our customer\u2019s equipment by providing the best resources, best tools and best-in-class service practices for spot services, contractual and long term Life Cycle Services (LCS).
\nIn this position, you will report to the Professional Services Director for Africa. This position is mainly based in the\u00a0Metso Zambia office in Kitwe.
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\nTEAM YOU BELONG TO
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\nThe Field Services Product Group (PG) is part of Professional Services alongside the Repairs PG, Retrofit and Upgrade Projects Delivery, Metso Training Academy, Life Cycle Services and Expert Services. Field Services provide services from installation, commissioning, planned maintenance, equipment upgrades, shutdown services to breakdown repairs on Metso OEM and contender equipment.
\nWHAT YOU WILL DO
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\nThe\u00a0Regional Service Operations Manager\u00a0will have a close working relationship with FS Global PG,\u00a0MA Regional Sales heads, FS Technical Sales Support (TSS), FS Regional Managers and the FS Planning Support team.
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\nThe candidate should provide extensive product, technology and application knowledge within the mining industry to find value-added solutions. The Manager will work closely with the Repair Service Centre manager for Africa and local workshop supervisors to expand the total service solution offered to customers.
\nWHAT YOU WILL DO
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Develop a sales plan with SAMS and Technical Sales Support engineers for Field Services for all Metso products,
\nVisit customers with SAMS to promote Field Services and Refurbishments,
\nOptimise the end-customer pricing strategy for Tier 1 service delivery,
\nClarify scope of work,
\nDevelop Proposals based on customer demands,
\nIdentify and sourcing required resources, including personnel, tools and space for execution,
\nBuild and train a team of technicians, both permanent and subcontracted, to deliver on demand.
\nPlan and manage daily, monthly, and major schedules shutdowns, including master work schedules, parts, resources, tools, procedures in conjunction with the Planning department,
\nMake all necessary information available to the execution teams to successfully complete the planned scope of work,
\nExecute the scope of work in compliance with customer expectations and Metso technical and budgetary requirements,
\nEnsure all reporting to customers and final costing and invoicing is done,
\nManage all site communications with customer,
\nImplement and improve on Metso best practices,
\nOptimise FSE resources & tools,
\nMonitor market trends and customer feedback on service requirements and current competition services,
\nThe position involves up to 50% of travel.
\nIdentify & develop complex FS product opportunities in MA CEAF. Responsible for value argumentation, value proposition and win-plan for FS cases.
\nEnsure fulfilment of all QEHS rules and regulations of Metso and Customers.<\/p>\n
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\nWHO YOU ARE<\/p>\n
Matric (Grade 12)
\nIdeally a BSc. or MSc. in Metallurgy, Process, Mechanical Engineering, or in a related field, alternatively must have a recognised trade certificate and minimum 15 years experience in mining and heavy industry services.
\nMinimum 7 years proven track record in Field Services execution, business development, exposure to technology and services for mining customers.
\nComprehensive product and application expertise, with a focus on solutions
\nExceptional service orientation with the autonomy to lead or collaborate within diverse teams.
\nShow a high level of communication and customer service skills
\nFull working proficiency in English
\nHave a strong focus on safety, built on transparent and open communication
\nHave the ability to travel as required by Motor Vehicle or Commercial Flights up to 40% of time<\/p>\n
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\nHARD AND SOFT SKILLS THAT ARE ESSENTIAL FOR THIS ROLE<\/p>\n
Ability to deliver technical research reports, training, presentations as required with a high degree of professionalism
\nAbility to work independently in a high-pressure environment
\nHigh level communication skills
\nAbility to work as part of a team and foster a team approach to customer service, while sharing market area service responsibilities with other Engineers and Technicians
\nAbility to share responsibility in building long term customer relationship
\nReliable, ethical and professional<\/p>\n
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\nWHAT\u2019S IN IT FOR YOU<\/p>\n
An inspiring purpose\u00a0\u2013 Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there\u2019s a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
\nCompensation and rewards\u00a0\u2013 Global incentive program tied to business and performance targets
\nHybrid working possibilities\u00a0\u2013 While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment
\nA thriving culture\u00a0\u2013 We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
\nExtensive learning opportunities\u00a0\u2013 Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
\nWorldwide support\u00a0\u2013 Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.<\/p>\n
GET IN TOUCH
\nWant to rise above the possible with us?<\/p>\n
Go to our website www.metso.com, click on careers and start your application<\/p>\n
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