Description:
\nJob Purpose
\nThe Branch Operations Manager will oversee and manage the day-to-day activities of all physical branches, ensuring that operational standards are met and that we provide excellent customer service. Be responsible for business development within the branch network to meet or exceed business development goals; development, coaching and discipline of staff to assure appropriate proper branch sales and customer service. Take charge of strategic planning, resource management, process optimization, and leading cross-functional teams to drive business growth and operational excellence across the branch network
\nSummary of Responsibilities:
\nJob Search Platform<\/p>\n
Lead the strategic planning and execution of the expansion of branch network, identifying key locations for growth and ensuring smooth launch and integration.
\nGenerate new business within branch market for loans, and cash management.
\nManage the operational setup and ongoing optimization of each branch, ensuring they meet both sales and operational goals.
\nSupervise Branch Managers, including coaching, development and discipline to help meet sales goals, strict adherence to policies and procedures, and to provide exceptional customer service, with staff level based on branch staffing model.
\nDevelop and implement sales strategies for the branches to achieve company targets, ensuring each branch meets its sales goals and contributes to overall growth.
\nApprove paid time off, create schedules for staff and assure staff hours\/staff costs are within established criteria.
\nOversee the day-to-day operations of all branches, ensuring smooth and efficient operations and delivering high-quality service to customers
\nOversee processing of loan applications at all branches; pursuant to authority, policy and procedure.
\nOversee the development of branch-specific sales initiatives and campaigns to attract new customers, retain existing ones, and increase market penetration.
\nMonitor and analyze branch sales performance, identify opportunities for improvement, and implement actions to drive sales growth across the network.
\nPrepare accurate reports as requested by management.
\nHandle customer complaints and inquiries.
\nMaintain a strong, visible and positive presence in the community through involvement in community events and clubs.
\nDevelop and implement efficient operational processes to maximize productivity and reduce costs across the branch network.
\nComply with all policies, regulations, and laws applicable to carrying out duties and responsibilities.<\/p>\n
Required Skills and Competencies\u00a0<\/p>\n
Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
\nExcellent leadership and people management skills, with the ability to inspire and motivate teams to achieve operational and sales goals.
\nStrong strategic and analytical skills
\nExcellent problem-solving abilities
\nExcellent negotiating skills
\nAbility to multi-task, work in a fast paced, changing environment and maintain a commitment to accuracy and timeliness.
\nAbility to follow policies, procedures and written instructions
\nAbility to maintain confidentiality.<\/p>\n
Primary Areas of Accountability:<\/p>\n
Qualifications and Experience<\/p>\n
Bachelor\u2019s degree in Business Administration, Finance, or a related field.
\nA Master\u2019s degree is a plus.
\nMinimum of 6+ years of experience in operations and sales management, with at least 2 years in a leadership role overseeing branch or retail operations for a microfinance institution
\nProven thorough knowledge of\u00a0branch operations, lending policies and customer relations.
\nStrong experience in fintech, banking, or financial services operations is preferred.
\nProven track record of driving sales growth and achieving sales targets across multiple locations.
\nIn-depth understanding of branch management, financial operations, customer service standards, and regulatory requirements.
\nStrong proficiency in MS Office, with knowledge of CRM, ERP, and other operational software tools.
\nMust be a member of a relevant professional body<\/p>\n
QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION<\/p>\n
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