{"id":7512,"date":"2026-02-24T18:00:31","date_gmt":"2026-02-24T18:00:31","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/zambia\/job\/chief-operations-officer-at-world-vision\/"},"modified":"2026-05-07T00:15:14","modified_gmt":"2026-05-07T00:15:14","slug":"chief-operations-officer-at-world-vision","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/zambia\/?post_type=job_listing&p=7512","title":{"rendered":"Chief Operations Officer at World Vision"},"content":{"rendered":"

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
\n\u00a0
\nCome join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children\u2019s life stories!
\n\u00a0
\nKey Responsibilities:
\nKey Responsibilities:
\n\u00a0
\nPlanning
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 With Regional Managers, Branch Managers, defines specific operating targets and objectives (individual branch \/ office\/ LO plans) for all products and services, feeding into the monthly, quarterly and annual operating plans.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Uses branch information (as per above) to contribute to annual operating plan, in
\ncoordination with the CEO, CFO, P&C, CRO, CCO and IT\/MIS. Determines key
\nbusiness, social, growth and staffing objectives, efficiency and productivity
\nstandards\/targets and ensures operating costs are in line with acceptable budget
\nratios at both branch and overall institutional level.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Prepares annual work targets\/schedules\/budgets and assigns duties to HO\/Region
\noperations personnel to ensure efficient and effective operations department for
\napproval to CEO.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Active member of the strategy working group.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Takes lead in developing VisionFund Zambia\u2019s long-term operations strategy in line
\nwith VisionFund International\u2019s strategy.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Continually gathers information and analyses the strategic position of Vision Fund
\nZambia (VFZ) as compared to the industry.
\n\u00a0
\nBranch and network monitoring and problem solving:\u00a0
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Closely monitors implementation of approved plan, ensuring all departments and
\nbranch offices are achieving set goals and targets.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Closely monitors execution of SG linkage strategy with World Vision.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Implements performance improvement plan and interventions to help
\nUnderperforming staff and branch offices.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ensures implementation of new strategy, including appropriate staff recruitment,
\nmotivation, appraisal and retention in coordination with P&C Manager.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Sets targets to monitor field visits, verification visits, and meetings with Branch office
\nStaff and Clients.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 As needed, provides Head of Finance with needed information to ensure proper liquidity
\nmanagement at Branch level and regarding savings transaction, and to ensure compliance
\nwith regulatory requirements.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Quickly identifies and then puts in place plans to resolve problems, particularly related to
\nportfolio quality, staffing and product performance as they relate to specific Branches.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Takes an active and swift leadership role with branches that are underperforming or are
\nnot compliant with any policy or regulation, etc., ensuring that appropriate measures are
\ntaken to bring the Branch performance or compliance back to required standards.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Consults with the IT department on any issues related to monitoring or reporting, and
\nensures IT resolves issues as soon as possible.
\n\u00a0
\n\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Risk Management and Control:
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Oversees the implementation of the internal control systems, ensuring the smooth running
\nof the business and safeguarding the institution\u2019s assets; Follows-up with the relevant
\nmanager(s) to ensure any actions related to audit findings are implements by branches
\nand\/or departments.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Actively works with the Chief Risk officer and Chief Credit officer and all departments to
\nIdentify, measure risks and treat risks in a timely and proactive manner
\nand actively develops mitigation strategies through sharing information between
\ndepartments and around the branch network.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ensures compliance with all existing MFI and VFI policies; with local regulations; and with
\nall VFI\/Lender covenants.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ensures that policies and procedures are applied consistently and uniformly across all
\nbranches.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Plans and ensures the implementation of an adequate and timely branch reporting system.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Supports Branches in analyzing results of their Branch in risk terms and by various
\ngroupings such as benchmarking volume and quality of business, portfolio quality, write off,
\nproduct mix, methodology, vintage, etc. in order to know how to take actions for
\nimprovements- organize plans with the Branches.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Helps prepare the network for all audits and ensures audit findings are closed
\nappropriately and in a timely fashion.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Facilitates portfolio reviews and ensures findings are incorporated in the processes.
\n\u00a0
\n\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Marketing and Branding:
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Works within Branch network, CEO, Marketing team and the Region to develop new
\nproducts as appropriate, using field data and competitor analysis.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Works with CEO and other colleagues to create branding and promotional plans for
\nproducts and services offered by the MFI (e.g. newsletter, radio advertising, posters,
\nschool competitions, press releases, etc.).
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Coordinates as needed regular customer satisfaction surveys and market research.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Interacts with World Vision, with the local community, business organizations, and
\nindustry networks to promote goodwill and generates new business (integration
\nopportunities).
\n\u00a0
\n\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Staffing, Performance Management and Capacity Building:
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Participates in the interview, selection and hiring of new operations department
\nemployees.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ensures the annual appraisal Cycle (agreeing annual and learning and development
\nobjectives, mid-term reviews and end of year reviews) is implemented and evaluates
\njob performance of operations department Regional managers and branch
\nmanagers.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Coordinate with HR on performance-based salary and\/or merit increases.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Coordinate with HR on regularly conducting needs assessment for Branch Managers
\nand team leaders, analyzing gaps and developing plans for capacity building.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Guides the development of succession plans for department managers and branch
\nmanagement.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Monitors and evaluates the progress of capacity building and revises plans as
\nnecessary.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ensures all high-performing staff have a development plan in place.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Implements restructuring plans as approved by VFI and Board, as appropriate.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Coordinate with HR on to ensure all under-performing staff are closely managed so that
\nperformance improves or separation is managed according to local regulations.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Spends at least 60% of the time in branches, planned branch visits and
\nreporting.
\n\u00a0
\n\u00a0\u00a0\u00a0\u00a0\u00a0 Social Performance and Integration:
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ensures that the MFI reaches its target clients (poor, women with dependent children, AP
\nareas), making necessary adjustments to do so (changes in geographical location,
\nintroduction of new products, linkages with WV Savings Groups, product processes
\nrelated to delivery methods, education, etc.) while balancing the need for institutional
\nsustainability.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ensures that clients and their children are protected and treated with respect in the
\nprovision of financial services through implementation of the client protection policies.
\nThis includes not over-indebting clients, appropriate debt collection practices, and active
\nmechanisms for client complaint.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ensure that Regional Managers, Branch Managers and staff are trained in and apply strong
\nsocial performance practices (per points above).
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Contribute to the design and execution of a robust impact framework for the delivery of a
\nquality strategy in collaboration with WVZ.
\n\u00a0
\n\u00a0\u00a0\u00a0\u00a0 KNOWLEDGE, SKILLS AND ABILITIES:
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Minimum bachelor\u2019s degree in economics, Banking and Finance, Accounting, Business
\nAdministration or any other relevant field.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Master\u2019s Degree in a related field is an added advantage.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Must be a member of a professional body.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 At least 10 years\u2019 experience in managing microfinance operations in an MFI\/ Bank setting
\nunder regulated environment.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Determined personality with initiative, perseverance and the ability to motivate and
\nand manage\u00a0 staff
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Capability and willingness to take responsibility and highly developed sense of
\nrectitude.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ready to comply and live up to and in accordance with the organization Ideals and
\nCore Values.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Be a good trainer, facilitator, mentor, and coach.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Very good communication and marketing skills.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Good knowledge in economic and financial topics.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Good analytical and problem-solving skills.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Must be a committed Christian, able to stand above denominational diversities.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Attend and lead daily devotions.
\n\u00a0
\n\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Working Environment\/Travel:
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Office environment: typical office based and frequent travel to fields (40% traveling
\nand 60% office based).
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Travel: 90% Domestic 10% international travel is desired.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 On call: Yes, in the after normal working hours.
\n\u00a0
\nApplicant Types Accepted:
\nLocal Applicants Only
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