The Deputy Chief Operations Officer (Deputy COO) supports the COO in overseeing Mafisa\u2019s daily operations to ensure efficiency, effective coordination, and alignment with organisational goals. The Deputy COO acts as a second-in-command, providing leadership to field teams and departments, and stepping in to manage critical operational functions in the COO\u2019s absence. This role emphasises tactical execution of strategic plans, operational support, and continuous improvement across programs and supporting functions.
\nKey Responsibilities
\nOperational Support and Coordination<\/p>\n
Assist the COO in managing the day-to-day operations across programs, finance, HR, administration, and communications functions.
\nFacilitate communication and collaboration between field teams and headquarters to enhance program delivery.
\nMonitor operational workflows and identify areas for efficiency and process improvement.
\nSupport the management and engagement of consultants and external service providers.<\/p>\n
Assist in developing and executing security and emergency response plans, ensuring field staff safety and crisis preparedness.<\/p>\n
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\nStrategic Execution<\/p>\n
Support the translation of strategic goals into operational plans and ensure timely achievement of program deliverables.
\nCollaborate with teams to monitor project timelines, resource use, and budget adherence at the operational level.
\nParticipate in risk assessments and contribute to mitigation and problem-solving efforts to safeguard operations.<\/p>\n
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\n\u00a0Financial and Resource Management<\/p>\n
Work closely with the district finance team to monitor district-level budgets and expenditures, ensuring transparency and cost-effectiveness.
\nAssist in the preparation of compliance documentation for internal and donor requirements.
\nSupport resource mobilisation efforts and fundraising initiatives as delegated by the COO and CEO.<\/p>\n
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\n\u00a0Monitoring, Evaluation, and Reporting<\/p>\n
Track operational performance and contribute data analysis to inform decision-making and improve program delivery.
\nIn coordination with the MEL officer and guided by the MEL framework, ensure accurate and timely field reporting on program quality, impact, and compliance.
\nRepresent Mafisa at internal and select external meetings, as delegated, to maintain stakeholder relationships.<\/p>\n
Requirements<\/p>\n
Bachelor\u2019s degree in Business Administration, Development Studies, Management, or a related field (Master\u2019s preferred).
\nMinimum of 7 to 10 years\u2019 progressively responsible experience in operations, including supervision of teams, oversight of reporting, and budget management roles in NGOs or the private sector.<\/p>\n
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\nExperience<\/p>\n
Experience supporting strategic planning, project management, and team leadership.
\nProven experience in working in rural Zambia.
\nStrong understanding of financial management and budget monitoring.
\nExcellent communication, interpersonal, and organisational skills.
\nAbility to manage crises, operational risks, and ensure responsive actions.<\/p>\n
\u00a0Ideal<\/p>\n
Ability to provide operational coordination, leadership support and team empowerment<\/p>\n
Reporting: Reporting to Chief Operating Officer<\/p>\n
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