Overview
\nWe are recruiting!
\nOur client in Lusaka\/Kitwe, is looking for a Workshop Foreman to join their team for a job vacancy within the automotive industry.
\nPurpose of the Role
\nThe Workshop Foreman is responsible for overseeing the proper repair and servicing of all vehicles in our high-volume Service Departments in Lusaka and Kitwe. This role ensures technician productivity meets service management standards while maintaining the highest quality of workmanship and customer satisfaction.
\nKey Responsibilities<\/p>\n
Workflow Optimization:\u00a0Manage daily workshop operations, including scheduling, resource allocation, and efficient workflow management to maximize productivity.
\nTechnical Guidance, Support & Mentorship:\u00a0Diagnose complex vehicle issues, conduct road tests, and train junior technicians on new procedures, equipment, and best practices.
\nQuality Control:\u00a0Inspect all completed repairs to minimize comebacks and ensure full compliance with vehicle warranty guidelines, OEM standards, job card management, and workshop compliance protocols.
\nOperational Management:\u00a0Maintain workshop cleanliness and organization, ensure strict safety compliance, and oversee the proper use and maintenance of special tools and equipment.
\nCustomer & Team Liaison:\u00a0Provide technical guidance to service advisors, handle customer complaints professionally, and assist in staff performance reviews and development.
\nMaximize Departmental Profitability:\u00a0Supervise and lead the workshop team to deliver efficient, high-quality, and profitable service operations.
\nLearning & Development:\u00a0Actively participate in OEM-provided online training and in-house learning opportunities to maintain up-to-date technical knowledge across all vehicle models.<\/p>\n
Key Competencies & Qualifications<\/p>\n
Grade 12 Certificate and qualification in Vehicle Mechanical and Electrical Maintenance or equivalent.
\nMinimum 3+ years\u2019 experience in a similar foreman role or as a senior service technician within a high-volume organization.
\nStrong diagnostic and problem-solving skills with hands-on technical expertise.
\nProficiency in Microsoft Office (Word, Excel, Outlook) and workshop\/diagnostic software.
\nAbility to work under pressure and meet tight deadlines in a fast-paced environment.
\nMembership of the Engineering Institution of Zambia (EIZ) is an advantage.
\nStrong attention to detail and accuracy in all aspects of work.
\nExcellent organizational and time management skills.
\nProven ability to lead, motivate, and develop a workshop team.
\nGood communication and interpersonal abilities.
\nPassion for vehicles and the automotive industry; valid driver\u2019s license for manual vehicles preferred.<\/p>\n
\u201cAll candidates are required to obtain their ZAQA certification from the Zambia Qualifications Authority (ZAQA)\u201d
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