Description:
\nJob Purpose
\nThe Collections & Recovery Officer will manage the recovery of due Loans, delinquent and non-performing loans to minimize credit losses and maintain portfolio quality. The role ensures that overdue accounts are effectively followed up, recovery strategies are implemented, and remedial actions are taken in line with the set policies and regulatory guidelines.
\nSummary of key duties:<\/p>\n
Strictly follow company policies and procedures related to debt collection and adhere to the Debt Recovery Cycle to maximize efficiency and compliance.
\nProvide proactive advice and guidance to clients to minimize the likelihood of them falling into debt collection situations by identifying areas for improvement.
\nMonitor all overdue and non-performing loans daily and initiate appropriate recovery actions.
\nConduct client follow-ups through phone calls, letters, and field visits to negotiate and secure repayments.
\nDevelop and implement repayment strategies for delinquent borrowers, including settlement plans
\nResearch required information using available resources.
\nConduct spot and scheduled visit, arrest, petition and track debtors.
\nSuggest appointment and Liaise with recovery agents for resolution.
\nCreate and maintain a portfolio of written-off loans with clear recovery targets and timelines.
\nTrace and re-engage clients whose loans were previously written off to negotiate settlements or repayment arrangements.
\nCoordinate repossession and disposal of collateral in collaboration with the External Agency\/ Asset Disposal Manager, legal and external partners.
\nParticipate in collateral verification exercises and ensure compliance with disposal procedures.
\nEnsure that all recovery activities, including those for written-off loans, comply with internal policies and legal frameworks.
\nMaintain high standards of confidentiality, integrity, and professionalism.
\nEnforce company\u2019s credit policy, conduct credit investigations and collecting delinquent accounts and will communicate all credit related issues to senior management.
\nWork with risk management to identify current and potential credit risks and develop suitable mitigation\/prevention strategies.<\/p>\n
Required Skills and Competencies<\/p>\n
Excellent communication skills
\nStrong negotiation and persuasive skills
\nExcellent analytical skills
\nAttention to detail
\nStrong problem-solving abilities.
\nExcellent interpersonal and client management skills.
\nHigh integrity, confidentiality, and ethical conduct.
\nSelf-driven with a strong sense of accountability.
\nStrong Leadership Skills<\/p>\n
Primary Areas of Accountability:<\/p>\n
Qualifications and Experience<\/p>\n
Diploma or Degree in Banking, Finance, Accounting, or Business Administration.
\nMinimum 3-4 years\u2019 experience in\u00a0loan recovery, credit administration, or collections within a micro-financial institution.
\nProven understanding of credit risk management, legal recovery, and collateral realization processes.
\nExperience in recovery of written-off or charged-off portfolios is an added advantage.<\/p>\n
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