Branch Manager \u2013 Microfinance Institution X 03 (Ndola, Kabwe & Lusaka)
\nDescription:
\nJob Purpose
\nThe Branch Manager will be responsible for the overall performance of the business and achieving specific service and operational targets Develop and provide a supervisor level of customer relations and promotes the sales and service culture through coaching guidance and staff motivation achieve individual and branch target goals through new business sales referrals and retention of account relationships Provides leadership training supervision delegates day to day operations to the Customer Service Officers or other branch personnel
\nJob Search Platform
\nSummary of Key Responsibilities:<\/p>\n
Set marketing plans for the branch and supervise the team to achieve targets
\nActive involvement in implementing marketing strategies business development activities stakeholder management and ensuring active participation of branch staff
\nEnsure good levels of customer service management of Service level agreements and customer complaints
\nSupervise and make of the right implementation of the disbursement and collection procedures
\nMake sure to provide best service to customers
\nEnhance the team skills and competencies in addition to develop operational plans to enhance the branch performance
\nAssess loan requests and evaluate the clients credit worthiness through interviews and examination of the necessary documentation as required in loan processing in accordance with the company lending policy
\nResponsible for the overall branch operations Customer Service Human Resources Administration and Sales
\nAssess local market conditions and identify current and prospective sales opportunity
\nDevelop branch forecast financial objectives and business plan
\nEnsuring the attainment of the set branch sales targets
\nEnsure that Copies of the signed Loan Contract mandate forms and supporting documents are properly led and scanned to share folder after processing
\nEnsure a high level of customer service and satisfaction by maintaining high levels of professionalism
\nAttend to all customer enquiries queries concerning various products that may be received through various channels Ensure that guidelines for each client touch point are adhered to at times
\nRecruitment and supervision of branch Direct Sales Agents and management of leads
\nMaintaining cordial relationships with agents and stakeholders
\nResponsible for collection of first and second default instalment and provide satisfactory reason if not collected
\nSupervision of the branch team and day to day branch operations including KYC Handling File Management and other quality control checks
\nCash Handling and Vault Management
\nBranch Returns and other compliance requirements<\/p>\n
Required Skills and Competencies<\/p>\n
Excellent written and oral\u00a0\u00a0communication skills
\nStrong analytical skill
\nExcellent time management and organization skills
\nStrong negotiation skills
\nAbility to work under pressure
\nHigh motivation and ability to work without supervision
\nExcellent Leadership Skills
\nStrong Negotiating skills
\nAttention to detail<\/p>\n
Primary Areas of Accountability:<\/p>\n
Qualifications and\u00a0 Experience<\/p>\n
Full Grade 12 Certificate with credits in English and Mathematics
\nBachelors Degree in Marketing Accounting and Finance Banking Business Administration or a related field
\nMinimum of 5 years experience in branch operations with a Microfinance Institution
\nMust have extensive Micro finance knowledge
\nProven experience in a Non Bank Financial Institution or Microfinance environment is highly desirable
\nProficiency in financial analysis tools and lending software
\nAdvanced Excel skills and strong analytical capabilities
\nPreferably based in respective location of application with own accommodation<\/p>\n
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