{"id":7601,"date":"2026-03-03T16:00:32","date_gmt":"2026-03-03T16:00:32","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/zambia\/job\/guest-services-agent-at-minor-international\/"},"modified":"2026-03-03T16:00:46","modified_gmt":"2026-03-03T16:00:46","slug":"guest-services-agent-at-minor-international","status":"publish","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/zambia\/job\/guest-services-agent-at-minor-international\/","title":{"rendered":"Guest Services Agent at Minor International"},"content":{"rendered":"<p>Livingstone, Zambia<br \/>\nFull-time<br \/>\nCompany Location: Avani Victoria Falls Resort<br \/>\nCompany Description<br \/>\nRefreshingly understated, contemporary and simple. Whether you want a leisurely family break or romantic escape, AVANI hotels and resorts provide the right space for relaxed and inspired comfort. Discerning service, relaxed dining and engaging recreation facilities for all guests are a given.<br \/>\nJob Description<br \/>\nWe are looking for an enthusiastic and professional Guest Service Agent at the Avani Victoria Falls Resort. The responsibilities include:<br \/>\nWelcome and check in guests with a warm, friendly demeanour, ensuring a positive first impression of our hotel<br \/>\nProcess guest check-ins and check-outs efficiently, handling payments and resolving any billing queries<br \/>\nCommunicate professionally with guests, colleagues, and other departments, both verbally and in writing<br \/>\nMake and manage bookings for rooms, restaurants, and other hotel facilities<br \/>\nProvide comprehensive information about hotel services, local attractions, and transport options<br \/>\nAssist guests during their stay, addressing queries and resolving issues promptly and courteously<br \/>\nHandle guest complaints with empathy and professionalism, escalating to management when necessary<br \/>\nMaintain an up-to-date knowledge of all hotel promotions, events, and special offers<br \/>\nCoordinate with housekeeping and maintenance teams to ensure rooms are ready and meet our high standards<br \/>\nManage the hotel\u2019s key card system, ensuring guest security and privacy<br \/>\nProcess wake-up calls, messages, and mail for guests<br \/>\nMaintain the cleanliness and organisation of the front desk area<br \/>\nAssist with concierge duties as required, including arranging transportation and making reservations<br \/>\nAdhere to all hotel policies and procedures, particularly those related to safety and security<br \/>\nParticipate in regular training sessions to enhance your skills and knowledge of hotel operations<br \/>\nThe moment a guest steps into our hotel, you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries. You will be remembered for your superb customer service and positive energy.<br \/>\nQualifications<br \/>\n1. Full grade twelve school certificate<br \/>\n2. Certificate in Hotel Management<br \/>\n3. Previous experience in a similar establishment is an added advantage.<br \/>\nAdditional Information<br \/>\nClosing date: 6th March 2026<br \/>\nThree Traceable referees with their emails and mobile numbers.<br \/>\nSharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"https:\/\/jobs.smartrecruiters.com\/MinorInternational\/744000112343624-guest-services-agent","_company_name":"Minor International","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-7601","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-zambia","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings\/7601","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/media?parent=7601"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job_listing_region?post=7601"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-types?post=7601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}