Location:\u00a0\u00a0Zambia<\/p>\n
Contract Type:\u00a0\u00a0Permanent contract<\/p>\n
Job Description only available in English<\/p>\n
About BIA<\/p>\n
\u00a0
\nBIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1300 enthusiastic employees.<\/p>\n
Summary<\/p>\n
\u00a0
\nThe primary objective of the Technical Support Representative is to provide a specific and dedicated support. Target is to ensure that those equipment are maintained to the highest standards, to achieve customer target availabilities and to continuously perform professional high quality work, while ensuring the measurements and monitoring are done properly. The TSR will have to provide mentoring and training assistance to the dedicated BIA team and to customer maintenance staff. Following all site and company specific safety procedures and policies, without jeopardizing the safety of himself, co-workers or equipment.
\nFreelance platform membership<\/p>\n
What will be your responsibilities?<\/p>\n
Do regular and thorough machine inspections following OEM standards and compile quotations, open and close off jobs, provide detailed maintenance reports to the customer, BIA and Komatsu.
\nDiscuss the above reports with the customer and assist in compiling action plans to rectify the problems as highlighted and maintain open communication channels with the customer and BIA team.
\nUtilise these reports to also improve parts and service sales to the customer.
\nForward and discuss relevant reports with any related departments so as to highlight any kind of problem: warranty, repair, manufacturing, design problems, organizational, \u2026
\nComply with customer\u2019s safety regulations, safety standards and customer specific safety standards. Consistently monitor that Tag-Out and Lock-Out procedures are being followed.
\nStrive to ensure that all people working on the Komatsu equipment are fully aware of the risks and hazards involved in working with this equipment and report unsafe acts to the relevant authorities.
\nDrive maintenance initiatives and make recommendations to continuously improve the machine availabilities, maintenance staff correct repair procedures and work practices.
\nAssist in parts planning, especially that which pertains to maintenance, re-builds and planned work.
\nMonitor and evaluate machine availabilities and report these figures to the Manager.
\nAssist with compilation of maintenance reports.
\nEnsures that all required warranty information is provided in a prompt and timely manner. Assists the technical team with compiling data and information required to meet warranty standards and requirements.
\nDo basic technical training with the customer and Komatsu Field Service Representatives.
\nManage any Service personnel reporting to him\/her and as and when required any contractors that might be reporting to him\/her for a temporary period and ensure they comply to\u00a0the same high standards of workmanship and safety.
\nProvide tooling and service related advise to the customer as to promote and improve higher levels of workmanship, reduced labour times, effective troubleshooting and PM-Clinic service.
\nComply with legal environmental health and safety regulations, Komatsu environmental health and safety standards and customer specific environmental health safety standards.
\nPerform any other reasonable task assigned by their Manager.<\/p>\n
Who are we looking for?<\/p>\n
\u00a0<\/p>\n
Must have a Technical Craft Certificate
\nMinimum of Technical diploma or equivalent qualification
\nAt least 5 years mining experience and\u00a0earth-moving equipment
\nAccredited Komatsu equipment training and certification
\nProven knowledge and experience on Komatsu EQP Care system & SMAP system
\nKnowledge and experience on SAP system
\nLeadership, Mentoring and Team Building capabilities.
\nValid Driver\u2019s License
\nGood communication skills
\nStrong analytical and problem solving skills
\nGood understanding of maintenance philosophy<\/p>\n
What\u2019s in it for you?<\/p>\n
\u00a0<\/p>\n
A permanent contract
\nA competitive salary and an interesting package of extra-legal benefits
\nA human sized company with international dimension, encouraging autonomy and team spirit
\nCooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
\nBenefit from a challenging career opportunity with an extensive training program
\nIn this challenging job you get the possibility to take initiative and further develop the function<\/p>\n
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