Job Title: Human Resources (HR) Manager
\nLocation:\u00a0Zambia
\nReports To:\u00a0Managing Director \/ CEO \/ Country Manager
\nJob Summary
\nThe HR Manager is responsible for developing and implementing HR strategies and initiatives aligned with the overall business objectives. The role ensures compliance with Zambian labour laws, manages employee relations, and oversees all HR functions including recruitment, performance management, training, compensation, and administration.
\nKey Responsibilities
\n1. HR Strategy & Policy Implementation<\/p>\n
Develop and implement HR strategies aligned with organizational goals
\nDesign and enforce HR policies and procedures in compliance with Zambian labour regulations
\nAdvise management on HR best practices and organizational development<\/p>\n
2. Recruitment & Talent Management<\/p>\n
Manage end-to-end recruitment and selection processes
\nDevelop job descriptions and person specifications
\nImplement onboarding and induction programs
\nBuild talent pipelines and succession plans<\/p>\n
3. Employee Relations & Engagement<\/p>\n
Act as the primary point of contact for employee relations matters
\nHandle disciplinary procedures, grievances, and conflict resolution
\nPromote a positive workplace culture and employee engagement initiatives<\/p>\n
4. Performance Management<\/p>\n
Develop and manage performance appraisal systems
\nSupport managers in performance improvement processes
\nAlign employee performance with organizational objectives<\/p>\n
5. Learning & Development<\/p>\n
Identify training needs and coordinate staff development programs
\nDesign and implement capacity-building initiatives
\nMonitor effectiveness of training programs<\/p>\n
6. Compensation & Benefits<\/p>\n
Oversee payroll coordination and benefits administration
\nEnsure competitive and equitable compensation structures
\nManage employee benefits such as pensions, medical insurance, and leave<\/p>\n
7. Compliance & Legal<\/p>\n
Ensure full compliance with Zambian labour laws and statutory requirements
\nManage contracts, employee records, and HR documentation
\nLiaise with government bodies (e.g., labour office, NAPSA, NHIMA)<\/p>\n
8. HR Administration & Reporting<\/p>\n
Maintain accurate employee records and HR systems
\nPrepare HR reports and analytics for management decision-making
\nOversee general HR and administrative functions<\/p>\n
Key Requirements
\nEducation<\/p>\n
Bachelor\u2019s degree in Human Resource Management, Business Administration, or related field
\nProfessional certification (e.g., ZIHRM membership) is an added advantage<\/p>\n
Experience<\/p>\n
Minimum of 5\u20138 years HR experience, with at least 2\u20133 years in a managerial role
\nExperience in handling labour relations and compliance in Zambia<\/p>\n
Skills & Competencies<\/p>\n
Strong knowledge of Zambian labour laws and HR best practices
\nExcellent leadership and people management skills
\nStrong interpersonal and communication skills
\nConflict resolution and negotiation skills
\nHigh level of integrity and confidentiality
\nProficiency in HR software and Microsoft Office<\/p>\n
Key Performance Indicators (KPIs)<\/p>\n
Employee retention rate
\nTime-to-fill vacancies
\nEmployee satisfaction\/engagement levels
\nCompliance with labour laws and audit outcomes
\nTraining effectiveness and development metrics<\/p>\n
Working Conditions<\/p>\n
Standard office environment
\nMay require occasional travel<\/p>\n
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