Overview
\nPosition Overview
\nWe are seeking a highly attentive and detail-oriented\u00a0Control Room Operator\u00a0to oversee and coordinate security, operational monitoring, and incident response across our retail chain of more than 30 stores. The role is central to ensuring smooth operations, safeguarding assets, and supporting store teams through real-time monitoring and communication.
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\nKey Responsibilities<\/p>\n
Monitoring & Surveillance<\/p>\n
Operate and monitor CCTV systems, alarms, and other control room equipment across all store locations.
\nDetect, assess, and respond to suspicious activities, emergencies, or operational irregularities.
\nMaintain accurate logs and reports of incidents and daily activities.<\/p>\n
Incident Management<\/p>\n
Act as the first point of contact for emergencies, coordinating with store managers, security personnel, and external authorities.
\nEscalate issues promptly and ensure proper documentation of incidents.
\nSupport crisis management protocols and ensure compliance with company policies.<\/p>\n
Communication & Coordination<\/p>\n
Provide real-time updates and instructions to store teams during incidents.
\nLiaise with maintenance and IT teams to report and track technical issues.
\nEnsure smooth communication between stores and headquarters.<\/p>\n
Operational Support<\/p>\n
Monitor store operations for compliance with safety and operational standards.
\nAssist in tracking deliveries, store openings\/closings, and other logistical activities.
\nContribute to continuous improvement by identifying recurring issues and suggesting preventive measures.<\/p>\n
Qualifications & Skills<\/p>\n
Proven experience in a control room, security operations, or monitoring role (retail or multi-site environment preferred).
\nStrong attention to detail and ability to remain focused under pressure.
\nExcellent communication skills (verbal and written).
\nProficiency in using surveillance systems, alarm monitoring software, and Microsoft Office tools.
\nAbility to multitask and prioritize in fast-paced environments.
\nKnowledge of emergency response protocols and incident reporting procedures.<\/p>\n
Personal Attributes<\/p>\n
High integrity and reliability.
\nCalm and decisive under pressure.
\nStrong problem-solving and analytical skills.
\nTeam-oriented with a proactive approach to operational challenges.<\/p>\n
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