Description:
\nJob Purpose
\nThe Photocopier and Printer Technician will be responsible of installing, maintaining, and repairing photocopiers, printers, and related office equipment, ensuring optimal performance and minimal downtime. Setting up and installing new printers, copiers, scanners, and copier management software. Providing routine service and maintenance to copiers, scanners, printers, and fax machines. Providing demonstrations and customer training. Managing schedules and customer emergencies.
\nSummary of Key Responsibilities:<\/p>\n
Install, configure, and set up photocopiers, duplicators, and printers, including driver installation and network (print\/scan) settings.
\nPerform routine servicing and preventive maintenance to minimize equipment downtime.
\nDiagnose and repair faults such as paper jams, print quality issues, error codes, and mechanical or electrical failures.
\nReplace and adjust machine components (e.g., rollers, drums, fusers, feed units, sensors) and conduct testing after repairs.
\nRespond to urgent breakdown calls and complete repairs within agreed service timelines.
\nMaintain accurate records of service activities, parts used, and machine history.
\nProvide basic user training on proper machine usage and care.
\nMonitor and manage stock levels of spare parts and consumables (toner, drums, rollers, boards), and report reordering needs.<\/p>\n
Required Key Competencies<\/p>\n
Good communication skills
\nSound technical troubleshooting and diagnostic skills
\nGood time management and ability to work under pressure
\nExcellent customer service skills
\nGood Teamwork and reliability
\nOutstanding troubleshooting and Customer Relations skills
\nAbility to work independently while producing an exceptional quality of work<\/p>\n
Primary Areas of Accountability:<\/p>\n
Qualifications & Experience<\/p>\n
Degree or diploma in a Technical Field (electronics or related discipline is an advantage).
\nMust have a\u00a0minimum of 2-3 years of relevant experience in repairing and maintaining photocopiers, printers, duplicators, cash counters, sorters, or similar equipment.
\nMust have experience with brands such as Canon, Ricoh, Konica Minolta, Xerox, Riso, Kyocera, G+D, Glory, Linksys, or equivalent is an added advantage.\u00a0
\nProven experience with service and maintenance of copiers, multifunctional printers and fax machines.
\nBasic knowledge of electronics, mechanical systems, and computer\/network setup, including USB and network printing, scan-to-email, and scan-to-folder configurations.
\nStrong problem-solving skills with attention to detail.
\nCompTIA Network+ certification will be a plus
\nGood communication skills with a customer-focused approach.
\nValid driver\u2019s license and willingness to travel to client sites.\u00a0<\/p>\n
QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION<\/p>\n
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