To ensure accurate, timely reconciliation and settlement of card and payment transactions across payment networks, acquirers, issuers, and internal systems. The role safeguards financial integrity, minimizes revenue leakage, and supports regulatory and scheme compliance.
\nThe role focuses on the following:<\/p>\n
Reconcile daily card transaction files from card schemes (Visa), processors (NFS) and internal systems
\nIdentify, investigate, and resolve mismatches such as missing transactions, duplicate postings, or incorrect amounts
\nReconcile suspense, clearing, settlement, and chargeback-related accounts
\nEnsure accurate posting of fees, interchange, and scheme charges
\nValidate settlement reports and ensure amounts received match expected positions
\nCoordinate with banks, processors, and card networks on settlement issues
\nInvestigate aged and unreconciled items
\nSupport chargeback and representment processes from a financial reconciliation perspective
\nPrepare daily, weekly, and monthly reconciliation and settlement reports
\nMaintain reconciliation documentation and audit trails
\nEnsure adherence to internal controls, SLAs, and regulatory requirements
\nIdentify root causes of recurring reconciliation issues
\nRecommend and implement process improvements or automation
\nReport any irregularity arising in the section promptly, in line with the FNB procedures and ensure that they are resolved in a way to minimize financial loss and protect the good name and reputation of FNB.
\nAdhere to the day to day running of the section according to FNB standards, requirements and procedures.<\/p>\n
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\nSkills & Competencies:<\/p>\n
Strong understanding of reconciliation principles and lifecycles (authorization, clearing, settlement).<\/p>\n
High attention to detail, accuracy, and ability to work with large datasets.
\nGood analytical and problem\u2011solving skills.
\nStrong communication and teamwork abilities.<\/p>\n
Proficiency in Excel and reconciliation tools (pivot tables, VLOOKUP\/XLOOKUP, macros preferred) Ability to work under tight settlement deadlines
\nClear communication with internal and external stakeholders
\nAbility to work under tight settlement deadlines<\/p>\n
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\nKey Responsibilities:
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\nReconciliation Operations<\/p>\n
Attend to end to end process of card and payment operations, which includes and is not limited to daily, weekly and monthly account reconciliations i.e. ATM, POS, EFTs, CHQs, and e-money payments.
\nHandling of Issuing & Acquiring chargebacks and end to end reconciliation of card & e-money settlements (Visa and NFS)
\nInvestigation and resolution of card related entries in suspense accounts i.e. exception GLs, representment & chargebacks GLs, and settlement GLs
\nSupport in Automation of existing manual activities
\nApply operational rigor and always comply with operational risk and standards
\nSupport in achievement of set team targets
\nOrganize & complete tasks and activities aligned with performance objectives
\nConsistently update processes and procedures
\nEmbrace change and contribute to the overall success of the team.<\/p>\n
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\nCompliance & Risk Management<\/p>\n
Ensure that all activities and duties are carried out in full compliance with regulatory requirements and Internal FNB Policies and Policy Standards.
\nUnderstand and manage risks and risk events (incidents) relevant to the role.
\nMaintain proper documentation, supporting evidence, and audit trails for each reconciliation performed.
\nFlag potential risks or unusual trends for timely review.<\/p>\n
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\nStakeholder Engagement<\/p>\n
Liaise with Finance, IT, Branches, and other internal teams to resolve reconciliation breaks.
\nFollow-up with external partners within the industry, i.e. banks, MNOs and ZECHL under the guidance of the Team Leader.<\/p>\n
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\nReporting & Continuous Improvement<\/p>\n
Prepare and submit daily and monthly reconciliation reports, highlighting outstanding items and progress on resolution.
\nProvide input into process improvement opportunities to strengthen control and efficiency.
\nSupport automation initiatives and system enhancements by providing accurate reconciliation data and insights.<\/p>\n
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\nTeamwork<\/p>\n
Ability to work in a team
\nSupport colleagues where required with a view to impact on overall performance
\nConduct stand-in activities where required
\nUpskilling & sharing knowledge with peers<\/p>\n
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\nQualifications & Experience:<\/p>\n
Bachelor\u2019s degree in accounting, Finance, Banking, or a related field
\n1\u20133 years of experience in financial operations or reconciliations, preferably within cards and payments.
\nExperience working with reconciliation tools or core banking systems is an added advantage.<\/p>\n
Important Closing Date NoteTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
\n10\/04\/26<\/p>\n
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\nAll appointments will be made in line with FirstRand Group\u2019s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.<\/p>\n
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