LUSAKAVACANCY NOTICE
\nTELE-SALES AGENT<\/p>\n
Purpose of the Role :
\nDriving revenue growth for the company by proactively reaching out to potential clients, understanding their needs and effectively communicating the value proposition of our products or services. The primary purpose is to identify potential leads, meet and exceed targets, and contribute to the overall success of the team.<\/p>\n
Team Member Expectations:
\n\u2022 Responsible\u2022 Accountable\u2022 Accurate\u2022 Honest\u2022 Goal Orientated
\n\u2022 Confident\u2022 Good communicator\u2022 Diligent\u2022 Pro-active\u2022 Team player<\/p>\n
Expectations:
\n\u2022 Conduct outbound calls to potential customers with the aim of converting leads into business\u2022 Achieve and exceed monthly targets through effective tele-sales techniques\u2022 Build and maintain strong relationships with customers to foster repeat business\u2022 Keep accurate records of customer interactions and follow-up details\u2022 Collaborate with the team to share insights, strategies and best practices\u2022 Stay informed about industry trends, products and competitive landscape<\/p>\n
Attributes Required:
\n\u2022 Communication Skills: Excellent verbal communication skills with the ability to articulate service features and benefits clearly\u2022 Sales Acumen: Proven experience in telesales with a track record of meeting or exceeding targets\u2022 Resilience: Ability to handle rejection and persist in the face of challenges<\/p>\n
\u2022 Customer-Focused: Demonstrated ability to understand customer needs and tailor sales pitches accordingly\u2022 Adaptability: Comfortable working in a fast-paced environment and adapting to changes in sales strategies\u2022 Team Player: Collaborative mindset with the ability to work effectively within a team<\/p>\n
Principal Accountabilities:
\n\u2022 Lead Generation: Generate and qualify leads through outbound calls, identifying potential clients interested in our products\/services\u2022 Sales Conversion: Engage prospects, present product features and benefits and close deals to achieve and exceed monthly targets\u2022 Relationship Building: Build and maintain strong relationships with clients, providing excellent client service and addressing inquiries\u2022 Sales Reporting: Maintain accurate and up-to-date records of all sales activities, customer interactions and follow-up details in the CRM system\u2022 Continuous Improvement: Stay informed about industry trends, product knowledge and continuously seek ways to improve sales techniques and processes<\/p>\n
Hiring Standards:
\nEducation:\u2022 Diploma in a related field\u2022 Class 4 driver\u2019s license\u2022 Good communication skills and computer literacy (worked with CRM software)
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