Role Description
\nAt Mary Begg, the Billing Clerk is responsible for the efficient billing and invoicing of all medical\/nursing services, medications, and consumables utilised by patients\/clients visiting an MBHS facility.\u00a0 He\/she accurately bills patients\/clients and follows up on all outstanding invoices.
\nThe Billing Clerk professionally conducts herself\/himself and always demonstrates good customer service toward our clients, visitors, health professionals and MBHS employees. He\/she adheres to the MBHS Code of Conduct and maintains patient and staff confidentiality at all times.
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\nKey Role Accountabilities<\/p>\n
Ensure that MBHS standard operating policies and procedures are read, signed and followed with regard to the finance department.
\nMaintain an efficient patient medical billing and invoicing system that accurately captures all medical services (OPD\/IPD care, lab work, diagnostic testing, specialist consultations, etc.) and medicines\/consumables used, and submit a complete bill to the patient\/client for payment.
\nReconcile any outstanding invoices that are yet to be paid by clients\/patients and maintain comprehensive records of pending cash payments.
\nUnconditional acceptance of the Mary Begg confidentiality agreement regarding patient information, staff information and all matters relating to Mary Begg business. Failure to comply will result in disciplinary action and\/or dismissal from post.
\nAlways adhere to the MBHS Code of Conduct and provide high quality, professional and friendly service at all times.
\n\u00a0Treat all clients, visitors and relatives in a caring, courteous and respectful manner and demonstrate good customer service at all times.
\nBe available to work any shift according to the roster\u2019s requirements (morning, afternoon, night).<\/p>\n
Key Responsibilities<\/p>\n
Receive, assist and direct patients and their families, visitors and health care professionals in a courteous, efficient, and welcoming manner projecting a positive, friendly, and professional image.
\nDeal with enquiries from staff, patients, visitors, and other health professionals promptly and courteously.
\nAssist clients or family members in completing required payment\/billing information. Answer all questions the client may have concerning invoice payments. Refer to the unit leader for any issues you are unable to make clear.
\nVerify patients\u2019 insurance or company medical coverage plan to facilitate accurate billing.
\nEnsure that all consumables\/medications used by the patient\/client are itemised on the patients\u2019 billing sheet to generate an accurate patient invoice.\u00a0 Clarify with clinical\/nursing\/medical staff if patient billing sheets are incomplete and ensure the correct items\/services are billed for.
\nReconciliation of unused medications and consumables from ward patients on their discharge.
\nEnsure that daily billing sheets are handed on time by front office\/nursing staff so that all patient bills are processed on the same day.\u00a0 Ensure that client accounts are topped up as necessary.
\n\u00a0All corporate patient\/client invoices must contain the main member\u2019s mine number or Med-emass number, for easy invoicing.
\nPrint out patient bills (for private paying patients) and collect payment.\u00a0 Provide a receipt for all cash payments collected.
\nReview and appeal unpaid and denied claims.
\nWork directly with the corporate clients, healthcare providers, and patients to get bills processed and paid on time.
\nWork with the finance department concerning lost receipts, receipts for insurance purposes, refunds, daily deposits of cash, credit card receipts, cheques, and credit problems and accounts receivables.
\nReceive copy of deposit slips for private paying patients.\u00a0 Reconcile cash received against the daily cash register.\u00a0 Fill in a cash deposit slip and send money to the bank.
\nEnter the amount deposited in the accounting system.
\nMaintain work operations by following policies and procedures.
\nEnsure that requests for photocopying etc., are met in a timely manner and are complete and of good quality.
\nReceive and make telephone calls as instructed. Identify yourself openly. Speak clearly and politely. Divert calls promptly or take messages ensuring accuracy of detail and timely delivery to the recipient.
\nUse appropriate MBHS infection control procedures, maintain your own work environment in a tidy and safe way and free from hazards.
\nReport promptly any incident or adverse event relating to staff, patients\u2019 or visitors to the clinic\/hospital manager.
\nAssess and report any problems with the computer programme or hardware to the IT Department, or any other member of management if IT is not available.
\nRespond to any ad hoc requests from the Assistant Clinic Manager\/ Clinic Manager\/ Unit leader from time to time.
\nAny other duties as assigned by the supervisor and other line Manager<\/p>\n
Educational Requirements<\/p>\n
Must have a completed Grade 12 certificate with a merit or above in English language and Mathematics.
\nA Diploma in Business Administration or in accounting is an asset.
\nGood maths and accounting skills
\nProficient in MS Office (Word, Outlook and Excel) and G-Sheet.
\n1 year experience preferably in a healthcare setting
\nLocal candidates encouraged to apply<\/p>\n
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