Applications are invited from qualified, experienced, and skilled candidates to fill the position of Loan Administrator.
\nThe objective of the Loan Administrator is to serve as the operational backbone of the consumer lending process, ensuring accurate loan processing, quality customer service, and agent oversight. Reporting into the Sales Acquisition and Distribution Manager, the job purpose includes the below.<\/p>\n
Processing loan applications efficiently and accurately on the Loan Management System.
\nConducting thorough verification checks to ensure data integrity and minimize risks
\nDelivering excellent customer service by resolving queries and providing loan information.
\nSupporting the agent network by monitoring performance and ensuring quality standards<\/p>\n
Key Responsibilities:<\/p>\n
Managing agent recruitment in the respective regions in liaison with the Sales Acquisition and Distribution Manager.
\nMeeting daily, weekly and monthly sales targets.
\nMonitoring agent-submitted applications for quality and completeness.
\nTracking agent performance metrics.
\nProviding feedback to agents on application deficiencies.
\nIdentifying training gaps for agents and liaising with Credit Operations and sales Acquisition and Distribution Manager for training.
\nReceiving and logging loan applications from agents and walk in customers.
\nPerforming verification checks on loan applications (identity, employment, credit bureau references).
\nAccurately capturing complete loan details into the system with zero\/minimal errors.
\nEnsuring all required documentation is complete and compliant before submission for approval.
\nFollowing up on incomplete applications and communicating requirements to applicants.
\nResponding to customer inquiries regarding loan status, balances and terms.
\nGenerating and providing loan statements upon request.
\nHandling customer complaints and escalating complex issues appropriately.
\nMaintaining professional communication with customers across all channels.
\nEnsuring adherence to credit policies and procedures.
\nMaintaining accurate records and documentation.
\nIdentifying and flagging potential fraud or irregularities.
\nMeeting turnaround time and accuracy targets.
\nStay updated on regulatory changes affecting the Consumer Lending landscape.
\nIdentifying appropriate formal and occupational (informal) training needs and courses (internal\/external) to develop oneself.
\nUp-Skilling oneself regarding new procedures through attendance of workshops\/ conferences\/ presentations and reading of internal and external publications.
\nReporting agent performance data to the Sales Acquisition and Distribution Manager<\/p>\n
Technical Skills & Competence:<\/p>\n
Bachelors Degree in Business Administration\/Marketing\/Accounting
\nAccurate Data Capturing
\nCritical Thinking
\nEffective communication
\n2-3 years minimum in data capturing
\nPrevious experience as a loan consultant would be an added advantage
\nPrevious experience with financial\/banking systems and software<\/p>\n
\u00a0<\/p>\n
Qualifications and Requirements:<\/p>\n
Bachelors Degree in Business Administration\/Marketing\/Accounting
\nAccurate Data Capturing
\nCritical Thinking
\nEffective communication
\n2-3 years minimum in data capturing
\nPrevious experience as a loan consultant would be an added advantage
\nPrevious experience with financial\/banking systems and software<\/p>\n
\u00a0<\/p>\n
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