Access Bank Zambia is seeking to recruit a self-motivated, enthusiastic, and innovative person to fill the role of Manager, Enterprise Business Services in the Financial Control Unit based at the Head Office, Lusaka, Zambia.
\nWhy The Role Exists
\nThe Manager of Enterprise Business Services (EBS) is a senior leadership role responsible for designing, managing, and continuously improving enterprise-wide shared services functions across the Bank. The role also includes overseeing the Bank\u2019s overall Procurement, Facilities and Security Management functions, policies and procedures and ensuring they deliver the bank\u2019s corporate goals and cost-containment strategies\/initiatives. The role reports to the Chief Financial Officer.
\nWhat You Will Be Responsible For<\/p>\n
Lead the design and execution of procurement, security, and facilities management policies that drive the Bank\u2019s corporate vision and operational excellence.
\nCollaborate closely with the Brand and Communications team to ensure all branches, assets, and materials across the country consistently reflect our brand identity and uphold the highest quality standards.
\nChampion innovative cost containment initiatives to optimise resource use without compromising quality or service delivery.
\nOversee the insurance strategy for all Bank properties, securing comprehensive coverage that minimises business disruption, and actively manage claims to protect our assets.
\nArchitect and implement seamless travel and tour management systems that enhance efficiency and employee experience.
\nEnsure all facilities meet rigorous operational and safety standards, delivering comfortable and productive environments across every location.
\nSpearhead the Bank\u2019s expansion and rationalisation plans, ensuring facilities and services scale smartly with our growth ambitions.
\nOptimise the allocation and management of physical assets across the bank, eliminating waste and driving value from every investment.
\nDirect the strategic procurement of assets and materials, securing the right quality, quantity, and cost to meet business needs.
\nBuild and nurture strong partnerships with outsourced service providers to maximise value and service excellence.
\nDeliver robust security and fire prevention measures that safeguard our people, premises, and operations.
\nManage the Bank\u2019s fleet with a focus on reliability, cost-efficiency, and minimising operational disruptions.
\nLead the Bank\u2019s engagement with regulatory authorities to ensure full compliance with licensing, town planning, and other statutory requirements.
\nDevelop and enforce comprehensive frameworks that protect the Bank\u2019s assets, ensuring security remains a top priority.
\nCraft and execute forward-thinking strategies for fleet and fixed-asset management to enhance asset longevity and performance.
\nDrive continuous improvement in the management of physical assets, including land, properties, and equipment, to support long-term business goals.
\nEmpower and develop your direct reports through targeted training and mentorship, fostering a high-performing and agile team.
\nOversee refurbishment projects for offices and branches, ensuring timely delivery and alignment with Bank standards.
\nMaintain unwavering adherence to regulatory, audit, and compliance mandates, embedding risk controls and mitigation strategies across all operational areas.<\/p>\n
What You Need To Have (Skills & Experience)<\/p>\n
Bachelor\u2019s degree in business, Finance, Procurement, or a related field; MBA or equivalent preferred.
\n5-7 years of experience in financial services, with at least 3 years in a senior operations or shared services leadership role.
\nStrong understanding of banking, insurance, or asset management operations.
\nDemonstrated experience in driving enterprise-level transformation and automation.
\nProven ability to manage large teams and complex multi-functional operations.
\nStrong understanding of procurement and facility management.<\/p>\n
Key Competencies:<\/p>\n
Strategic thinking and execution
\nOperational excellence and process reengineering
\nDigital transformation and change management
\nStrong leadership and interpersonal skills
\nFinancial acumen and cost management
\nRisk management and regulatory compliance
\nExcellent communication and stakeholder engagement<\/p>\n
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