WE ARE HIRING
\nCRM Coordinator
\nLocation: Lusaka, ZambiaEmployment Type: Full-Time
\nNTEMBA24 is looking for a customer-focused, organized and proactive CRM Coordinator to join our Retail and Marketing Team. The successful candidate will be responsible for strengthening customer relationships, growing the loyalty program and improving customer engagement and retention.
\nKey Responsibilities<\/p>\n
Enroll customers into the NTEMBA24 loyalty program
\nMaintain accurate customer data and profiles
\nCapture and manage customer feedback and complaints
\nSupport personalized customer service and VIP engagement
\nMonitor customer trends and provide reports to management
\nCoordinate customer follow-ups and retention activities
\nWork closely with store teams to improve customer experience<\/p>\n
Requirements<\/p>\n
Good\u00a0\u00a0communication\u00a0and customer service skills
\nStrong organizational and reporting abilities
\nBasic computer and data management skills
\nExperience in retail, customer service or CRM is an added advantage<\/p>\n
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