Prudential\u2019s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people\u2019s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
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\nPrudential Pensions Management Zambia, part of Prudential Plc, is a pensions & asset management company that offers fund administration, fund management and innovative wealth solutions management services. We are inviting applications from suitably qualified and experience candidates to fill the below vacant position on a Permanent and Pensionable employment contract in Lusaka.<\/p>\n
The Contributions and Purchases Officer will support the Fund Administration operations through the accurate processing and monitoring of pension contributions and Collective Investment Scheme (CIS) purchases. The role involves maintaining member and investor records, preparing reports, reconciling transactions, monitoring contribution arrears, and ensuring timely processing of contributions and investor transactions in line with internal procedures, service level agreements, and regulatory requirements. The officer will also provide support to internal teams and clients on contribution and investment-related matters.
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\nPrincipal Accountabilities:
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\nContributions:<\/p>\n
Ensure that pension contributions are accurately loaded within the service level agreements.
\nReconcile monthly contributions with the Finance Department.
\nPrepare monthly contribution and revenue reports.
\nVerify and upload annual bonus interest to members\u2019 accounts.
\nAssist in ensuring benefit statements are circulated annually to all scheme members.
\nSupport the Customer Relations Unit with statement interpretation and technical queries related to contributions.
\nFollow up and assist in the collection of contribution arrears.
\nSupport and promote digital transformation initiatives within the Contributions Unit.
\nMaintain strong relationships with employer representatives or individuals responsible for remitting funds to the scheme.
\nProcess member registrations and updates accurately in the administration system.
\nInvestigate and resolve contribution discrepancies, unmatched payments, and allocation queries in a timely manner.
\nEnsure contribution schedules and supporting documentation are properly filed and maintained for audit and compliance purposes.<\/p>\n
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\nPurchases:<\/p>\n
Ensure all purchases comply with the PIF prospectus.
\nOnboarding of new investors in accordance with the agreed turnaround time (TAT).
\nDistribute monthly statements to all investors.
\nPrepare monthly CIS reports.
\nConduct regular reconciliations with the Wealth Solutions and Finance departments.
\nEnsure daily transaction processing and end-of-day procedures are completed accurately.
\nMaintain investor information and records.
\nProcess investor purchases, switches, and redemptions within the agreed turnaround time.
\nVerify completeness and accuracy of investor onboarding documentation in line with KYC and AML requirements.
\nAssist in resolving investor queries relating to unit prices, statements, and transaction processing.<\/p>\n
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\nCore Competencies:<\/p>\n
Proactive approach to duties.
\nAbility to provide alternative solutions.
\nExcellent organizational skills.
\nAttention to detail.
\nComfortable working in fast-paced environments
\nProficient in Microsoft Word and Excel applications
\nGood interpersonal and communication skills<\/p>\n
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\nExperience, Knowledge & Skills:<\/p>\n
Bachelor\u2019s degree in Public Administration, Pension and Insurance, Business Administration, Economics or any social Science.
\n1-3 years\u2019 experience in a reputable organization
\nFull Grade 12 Certificate
\nExperience in Pension Administration or Collective Investment Schemes will be an added advantage.
\nStrong pension analytical skills, reconciliation and report preparation skills will be an added advantage.
\nZAQA Qualifications should be verified<\/p>\n
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\nThe deadline for all submissions is\u00a021st May 2026
\nPrudential is an equal opportunity employer.\u00a0We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \/ fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental\u00a0\u00a0health\u00a0requirements.
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