Summary
\nJob Title\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0:\u00a0\u00a0\u00a0\u00a0\u00a0Front Office Receptionist
\nJob alert subscription
\nResponsible To\u00a0\u00a0\u00a0\u00a0:\u00a0\u00a0\u00a0\u00a0\u00a0Front Office Manager,\u00a0\u00a0Assist. Front Office Manager, Team Leader
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\nScope and General Purpose of Job:\u00a0
\nTo assist the Front Office Manager\/Assistant Front Office Manager to ensure the smooth and efficient operation of the Front Office Department and all related Guest Services, achieving maximum sales and guest satisfaction, and adhering to the standard of service required by the hotel.
\nMain Duties:
\nFront Desk Duties<\/p>\n
To maintain an atmosphere of tranquility and efficiency at the front desk.
\nTo attend to all guests who approach the Front Desk, immediately, cordially and with a smile.
\nTo attend the Hotel guests in the procedure of registering, enquiries, guest handling, messages and all related matters.
\nTo register the guests promptly ensuring that they are provided with all the necessary information.
\nTo enter all guest folios and relevant data into the computer immediately and accurately.
\nTo answer the telephone promptly and clearly, ensuring a courteous and friendly manner.
\nTo take room reservations effectively, efficiently and as entered properly to the computer.
\nTo ensure that the V.I.P. Gold Passport, Regency Club and special request rooms are pre-assigned and that rooms are ready at least 30 minutes prior to guest\u2019s estimated time of arrival.
\nTo have a sound knowledge of the company\u2019s Marketing Programs.
\nTo keep daily log book up to date
\nTo prepare registration cards for the next day\u2019s arrivals.
\nTo be constantly aware of the room situation and to strive to obtain maximum occupancy.
\nTo maintain and update the guest history files on a regular basis.
\nTo be aware of all hotel activities daily.
\nTo handle the guest messages and ensure that they are distributed promptly and efficiently as per the departmental procedures.
\nTo post all charges immediately to the guest folios.
\nTo handle foreign exchange transaction according to the standard procedures ensuring that a receipt is given.
\nTo handle both individual and group check-out according to the standard procedure.
\nTo ensure the running of all overnight reports are completed fully and correctly.
\nTo inform Assistant Managers to welcome VIP and Returning guests.
\nTo advise Team Leader \u2013 Front Office of any dubious billing matters instruction.
\nTo immediately recognize VIP
\nTo check the validity of travel agent vouchers.
\nTo ensure that all rebates and paid out vouchers are signed by an Assistant Manager, being conscious to avoid the necessity for rebates.
\nTo ensure that the hotel\u2019s credit policy is adhered to at all times.
\nTo prepare and balance a cash report and remittance envelop at the end of the shift.
\nTo be responsible for all issued funds, foreign currencies and all collections.
\nTo ensure that all guest\/group information and billing instructions received from Reception are complete.
\nTo ensure that all vouchers for rebates, transfers, paid-outs and corrections are clearly explained and supported.
\nTo receive and post payments for settlement of City Ledger accounts.
\nTo handle payments by credit cards in accordance with prescribed procedures.
\nTo help in the efforts to avoid late charges and skippers and to inform the Front Office Manager, Assistant Manager \u2013 Front Office if they are discovered.
\nTo assist, if on night duty, in the processing of the Night Audit Process.
\nTo operate switchboard at the Front Desk when on duty at night shift and to use correct procedure for handling calls, billing, message handling, wake-up calls, and making overseas calls for guests.<\/p>\n
Other Duties<\/p>\n
To report for duty punctually wearing the correct uniform and name tag.
\nTo maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
\nTo provide friendly, courteous and professional service at all times.
\nTo maintain good working relationships with your colleagues and all other departments.
\nTo ensure you read the hotel\u2019s Employee Handbook and have an understanding of and adhere to the hotel\u2019s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
\nTo respond to any changes in the department as dictated by the needs of the hotel.
\nTo be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, in order to meet business demands and guest service needs.
\nTo attend training sessions and meetings as and when required.<\/p>\n
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\nQualifications
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\nRequirements<\/p>\n
Full Grade twelve certificate
\nMinimum Diploma in Hospitality Management. Higher education will be an added advantage.
\nQualifications must be certified by ZAQA
\nAt least 3 years hand on experience as a receptionist.<\/p>\n
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