JOB DETAILS:
\nLusaka West Medical Center is a soon to open private health facility in Lusaka looking to recruit a dynamic individual to fill the position of\u00a0Administrative Assistant.
\nPurpose of the Role
\nThe Administrative Assistant acts as the first point of contact for clients, visitors and stakeholders. The role is responsible for ensuring smooth front office operations, supporting client registration processes, maintaining records, coordinating appointments, and delivering excellent customer service at all times.
\nReporting Line
\nThe Administrative Assistant will report to the Administrator of the Medical Center.
\nKey Responsibilities
\nThe responsibilities of this role will include, but are not limited to, the following:<\/p>\n
Receive, assist, and direct clients in a courteous, efficient, and professional manner.
\nEnsure the reception and front office area is always clean, organized, and presentable.
\nDemonstrate professionalism, confidentiality, and excellent customer care towards all clients and staff.
\nAssist patients and family members with registration forms and required documentation.
\nManage patient\/client registration processes and maintain accurate attendance records.
\nHandle incoming and outgoing telephone calls professionally and promptly.
\nTake and relay messages accurately and ensure timely communication.
\nMaintain and update appointment schedules and follow-up review dates.
\nContact clients who miss scheduled appointments within 24 hours where necessary.
\nPrepare and submit departmental statistics and reports within required timelines.
\nAssist in preparing billing sheets and forwarding them to the Finance Department.
\nParticipate in records management, filing, and archiving activities.
\nReport incidents, complaints, or operational challenges to management promptly.
\nCoordinate with the IT Department regarding system or hardware issues.
\nSupport departmental administrative projects and activities.
\nParticipate in departmental meetings and in-house training programs.
\nProvide support to other administrative staff members when required.
\nEnsure compliance with company policies, procedures, and confidentiality standards.<\/p>\n
Qualifications and Experience
\nTo be considered for this position, candidates should meet the following requirements:<\/p>\n
Diploma in Business Administration or any related field.
\nDegree will be an added advantage.
\nMinimum of 2\u20133 years\u2019 experience in a similar administrative or front office role.
\nProficiency in computer applications and office systems.
\nExperience in records management will be an added advantage.
\nExcellent customer service and interpersonal skills.
\nStrong communication and organizational skills.
\nAbility to multitask and work effectively in a fast-paced environment.<\/p>\n
Job Experience
\n2\u20133 years\u2019 relevant work experience required.
\nWork Hours
\nFull time
\nLevel of Education
\nDiploma qualification in Business Administration or related field.
\nDegree will be an added advantage.
\nApplication Deadline
\nApplications should be submitted no later than Friday, 5th June 2026 at 17:00hrs.
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