{"id":8850,"date":"2026-06-22T05:35:09","date_gmt":"2026-06-22T05:35:09","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/zambia\/2026\/06\/22\/service-consultant-at-zambia-national-commercial-bank-plc\/"},"modified":"2026-06-22T05:35:09","modified_gmt":"2026-06-22T05:35:09","slug":"service-consultant-at-zambia-national-commercial-bank-plc","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/zambia\/jobs\/lusaka\/service-consultant-at-zambia-national-commercial-bank-plc\/","title":{"rendered":"Service Consultant at Zambia National Commercial Bank Plc"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Service Consultant at Zambia National Commercial Bank Plc\", \"description\": \"Position Overview\\n\\nZanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank's strategic vision, in the Commercial Division under the Retail Banking Department at Solwezi Branch:\\n\\n\\n\\n\\n\\n\\nRole Description\\n\\n\\nJob Purpose:\\nThis position ensures the role holder acts as the first point of contact for all service issues for the establishment of a relationship managed association between the Bank and the Banking clients through a dedicated preferred banker who also assesses and recommends appropriate products and services offering to clients that come through to the bank.\\n\\n\\n\\n\\n\\n\\n\\n\\nRequirements\\n\\n\\nJob Responsibilities:\\nUnder the supervision of the\u00a0Branch Manager\u00a0the following are among the\u00a0Job Key Responsibilities:\\n\\n\\n \\tAct as first point of contact for all customer service requirements in order to offer a personalized service offering.\\n \\tResponsible for relationship managing Preferred Banking customers as per prescribed frequency or as need may arise.\\n \\tResponsible for executing customer contact plans and retaining a record that facilitates tracking fulfillment of client\u2019s needs.\\n \\tTo interact with customers in order to direct them to appropriate points of service through customer triage and to use the interaction as an opportunity to enhance their banking experience.\\n \\tAccountable for timely execution of client instructions within Service Level Agreements including account opening, loan processing, transfer of funds etc. and confirming these to them to ensure service level agreements are met\\n \\tResponsible for managing the complaints management process including calling back clients to confirm resolution and logging in complaints tracking system\\n \\tTo ensure customer retention through cross selling, upselling and deep selling by assessing client\u2019s needs and recommending appropriate products to them whilst increasing the Bank\u2019s share of the customer\u2019s wallet size.\\n \\tResponsible for monthly assessment of segment thresholds and proactively engage clients to execute upgrades or downgrades so that the CVP is aligned to customer\u2019s needs\\n \\tResponsible for educating digital clients about alternate channels in order to facilitate realization of the Retail strategy in branches\\n \\tResponsible for liaising with the Preferred Banker on market updates\/financial news and informing customers in order to help them make informed financial decisions.\\n \\tExecute life cycle programs in order to provide a full customer service propositions that deepen client relationships\\n \\tProactive client engagement on a regular basis in order to provide timely and personalized banking services.\\n \\tKeeps up-to-date with in country market and global trends in order to recommend and link clients to appropriate events.\\n \\tEnsure that the full value chain of the segment proposition is realized for the Bank by cross selling, deep selling and upselling the banks products, collecting the due income, and educating clients on the use of various channels for transactions in order to achieve full value proposition.\\n \\tSupport loan requests by vetting and uploading them on LMS for processing in order to meet client\u2019s needs.\\n \\tMonitor sales performance against set targets and address any adverse variances on time\\n \\tMonitor client\u2019s changing requirements and recommend strategies to ensure that the organization\u2019s products and services are fully utilized.\\n \\tResponsible for keeping the client database up-to-date including mailing address, KYC etc. to facilitate ease of communication to account owners.\\n \\tKnowledge and understanding of appropriate legislation and regulation affecting banking and customer interaction to ensure all transactions are legal.\\n \\tResponsible for reporting any identified operational risks on time to the Branch Manager.\\n \\tAny other operational duties assigned by the supervisor including call backs and batch journal call overs\\n \\tTo ensure attendance of all recommended training\/meetings relevant to the role. e.g. Customer Service, Wealth management, Investment options, financial interpretation, Sales meetings, huddles\\n \\tTo share knowledge, experience and best practice with team members in order to ensure that team performance complies with set service standards\\n \\tAny other responsibilities assigned by management\\n\\nINTERNAL\/EXTERNAL CONTACT\\n\\n\\n \\tExternal:\u00a0Customers, local public officers\\n \\tInternal:\u00a0All Divisions\\n\\nQUALIFICATIONS AND EXPERIENCE\\n\u00b7 Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.\\n\u00b7 Degree in Business\/Marketing or relevant field\\n\u00b7 At least four (4) years\u2019 work experience in a sales & marketing role\\n\u00b7 Understanding of taxation laws and practical experience in application.\\n\u00b7 Appreciation of securitization and investment options.\\n\u00b7 Ability to profile customers and assess the needs of Private banking clients.\\n\u00b7 Understanding of all Zanaco Retail products and account opening, KYC Requirements.\\n\u00b7 Understanding of relevant l\", \"datePosted\": \"2026-06-22\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Zambia National Commercial Bank Plc\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"LUSAKA\", \"addressCountry\": \"ZM\"}}, \"directApply\": true, \"validThrough\": \"2026-07-13T23:59:59\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Zambia National Commercial Bank Plc<\/p>\n<p><strong>Location:<\/strong> LUSAKA<\/p>\n<p><strong>Job Type:<\/strong> FULL_TIME<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-13<\/p>\n<h3>Job Description<\/h3>\n<p>Position Overview<\/p>\n<p>Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank&#8217;s strategic vision, in the Commercial Division under the Retail Banking Department at Solwezi Branch:<\/p>\n<p>Role Description<\/p>\n<p>Job Purpose:<br \/>This position ensures the role holder acts as the first point of contact for all service issues for the establishment of a relationship managed association between the Bank and the Banking clients through a dedicated preferred banker who also assesses and recommends appropriate products and services offering to clients that come through to the bank.<\/p>\n<p>Requirements<\/p>\n<p>Job Responsibilities:<br \/>Under the supervision of the\u00a0Branch Manager\u00a0the following are among the\u00a0Job Key Responsibilities:<\/p>\n<p> \tAct as first point of contact for all customer service requirements in order to offer a personalized service offering.<br \/> \tResponsible for relationship managing Preferred Banking customers as per prescribed frequency or as need may arise.<br \/> \tResponsible for executing customer contact plans and retaining a record that facilitates tracking fulfillment of client\u2019s needs.<br \/> \tTo interact with customers in order to direct them to appropriate points of service through customer triage and to use the interaction as an opportunity to enhance their banking experience.<br \/> \tAccountable for timely execution of client instructions within Service Level Agreements including account opening, loan processing, transfer of funds etc. and confirming these to them to ensure service level agreements are met<br \/> \tResponsible for managing the complaints management process including calling back clients to confirm resolution and logging in complaints tracking system<br \/> \tTo ensure customer retention through cross selling, upselling and deep selling by assessing client\u2019s needs and recommending appropriate products to them whilst increasing the Bank\u2019s share of the customer\u2019s wallet size.<br \/> \tResponsible for monthly assessment of segment thresholds and proactively engage clients to execute upgrades or downgrades so that the CVP is aligned to customer\u2019s needs<br \/> \tResponsible for educating digital clients about alternate channels in order to facilitate realization of the Retail strategy in branches<br \/> \tResponsible for liaising with the Preferred Banker on market updates\/financial news and informing customers in order to help them make informed financial decisions.<br \/> \tExecute life cycle programs in order to provide a full customer service propositions that deepen client relationships<br \/> \tProactive client engagement on a regular basis in order to provide timely and personalized banking services.<br \/> \tKeeps up-to-date with in country market and global trends in order to recommend and link clients to appropriate events.<br \/> \tEnsure that the full value chain of the segment proposition is realized for the Bank by cross selling, deep selling and upselling the banks products, collecting the due income, and educating clients on the use of various channels for transactions in order to achieve full value proposition.<br \/> \tSupport loan requests by vetting and uploading them on LMS for processing in order to meet client\u2019s needs.<br \/> \tMonitor sales performance against set targets and address any adverse variances on time<br \/> \tMonitor client\u2019s changing requirements and recommend strategies to ensure that the organization\u2019s products and services are fully utilized.<br \/> \tResponsible for keeping the client database up-to-date including mailing address, KYC etc. to facilitate ease of communication to account owners.<br \/> \tKnowledge and understanding of appropriate legislation and regulation affecting banking and customer interaction to ensure all transactions are legal.<br \/> \tResponsible for reporting any identified operational risks on time to the Branch Manager.<br \/> \tAny other operational duties assigned by the supervisor including call backs and batch journal call overs<br \/> \tTo ensure attendance of all recommended training\/meetings relevant to the role. e.g. Customer Service, Wealth management, Investment options, financial interpretation, Sales meetings, huddles<br \/> \tTo share knowledge, experience and best practice with team members in order to ensure that team performance complies with set service standards<br \/> \tAny other responsibilities assigned by management<\/p>\n<p>INTERNAL\/EXTERNAL CONTACT<\/p>\n<p> \tExternal:\u00a0Customers, local public officers<br \/> \tInternal:\u00a0All Divisions<\/p>\n<p>QUALIFICATIONS AND EXPERIENCE<br \/>\u00b7 Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.<br \/>\u00b7 Degree in Business\/Marketing or relevant field<br \/>\u00b7 At least four (4) years\u2019 work experience in a sales &#038; marketing role<br \/>\u00b7 Understanding of taxation laws and practical experience in application.<br \/>\u00b7 Appreciation of securitization and investment options.<br \/>\u00b7 Ability to profile customers and assess the needs of Private banking clients.<br \/>\u00b7 Understanding of all Zanaco Retail products and account opening, KYC Requirements.<br \/>\u00b7 Understanding of relevant legislation e.g. KYC, Anti &#8211; Money laundering, Banking code.<br \/>\u00b7 Ability to read market trends and inform the decision-making process.<br \/>\u00b7 Understanding of people policies and processes<br \/>\u00b7 Demonstrated complaint handling and skills certifications<br \/>JOB CORE COMPETENCIES<br \/>\u00b7 Verbal and written communication<br \/>\u00b7 Delighting customers and drive for results<br \/>\u00b7 Networking\/Liaison<br \/>\u00b7 Persuading and selling<br \/>\u00b7 Analytical thinking<br \/>\u00b7 Team work<br \/>\u00b7 Customer service orientation<br \/>\u00b7 Problem solving<\/p>\n<h3>Requirements<\/h3>\n<p>Job Responsibilities: Under the supervision of the Branch Manager the following are among the Job Key Responsibilities : Act as first point of contact for all customer service requirements in order to offer a personalized service offering. Responsible for relationship managing Preferred Banking customers as per prescribed frequency or as need may arise. Responsible for executing customer contact plans and retaining a record that facilitates tracking fulfillment of client\u2019s needs. To interact with customers in order to direct them to appropriate points of service through customer triage and to use the interaction as an opportunity to enhance their banking experience. Accountable for timely execution of client instructions within Service Level Agreements including account opening, loan processing, transfer of funds etc. and confirming these to them to ensure service level agreements are met Responsible for managing the complaints management process including calling back clients to confirm resolution and logging in complaints tracking system To ensure customer retention through cross selling, upselling and deep selling by assessing client\u2019s needs and recommending appropriate products to them whilst increasing the Bank\u2019s share of the customer\u2019s wallet size. Responsible for monthly assessment of segment thresholds and proactively engage clients to execute upgrades or downgrades so that the CVP is aligned to customer\u2019s needs Responsible for educating digital clients about alternate channels in order to facilitate realization of the Retail strategy in branches Responsible for liaising with the Preferred Banker on market updates\/financial news and informing customers in order to help them make informed financial decisions. Execute life cycle programs in order to provide a full customer service propositions that deepen client relationships Proactive client engagement on a regular basis in order to provide timely and personalized banking services. Keeps up-to-date with in country market and global trends in order to recommend and link clients to appropriate events. Ensure that the full value chain of the segment proposition is realized for the Bank by cross selling, deep selling and upselling the banks products, collecting the due income, and educating clients on the use of various channels for transactions in order to achieve full value proposition. Support loan requests by vetting and uploading them on LMS for processing in order to meet client\u2019s needs. Monitor sales performance against set targets and address any adverse variances on time Monitor client\u2019s changing requirements and recommend strategies to ensure that the organization\u2019s products and services are fully utilized. Responsible for keeping the client database up-to-date including mailing address, KYC etc. to facilitate ease of communication to account owners. Knowledge and understanding of appropriate legislation and regulation affecting banking and customer interaction to ensure all transactions are legal. Responsible for reporting any identified operational risks on time to the Branch Manager. Any other operational duties assigned by the supervisor including call backs and batch journal call overs To ensure attendance of all recommended training\/meetings relevant to the role. e.g. Customer Service, Wealth management, Investment options, financial interpretation, Sales meetings, huddles To share knowledge, experience and best practice with team members in order to ensure that team performance complies with set service standards Any other responsibilities assigned by management INTERNAL\/EXTERNAL CONTACT External: Customers, local public officers Internal: All Divisions QUALIFICATIONS AND EXPERIENCE \u00b7 Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects. \u00b7 Degree in Business\/Marketing or relevant field \u00b7 At least four (4) years\u2019 work experience in a sales &#038; marketing role \u00b7 Understanding of taxation laws and practical experience in application. \u00b7 Appreciation of securitization and investment options. \u00b7 Ability to profile customers and assess the needs of Private banking clients. \u00b7 Understanding of all Zanaco Retail products and account opening, KYC Requirements. \u00b7 Understanding of relevant legislation e.g. KYC, Anti \u2013 Money laundering, Banking code. \u00b7 Ability to read market trends and inform the decision-making process. \u00b7 Understanding of people policies and processes \u00b7 Demonstrated complaint handling and skills certifications JOB CORE COMPETENCIES \u00b7 Verbal and written communication \u00b7 Delighting customers and drive for results \u00b7 Networking\/Liaison \u00b7 Persuading and selling \u00b7 Analytical thinking \u00b7 Team work \u00b7 Customer service orientation \u00b7 Problem solving<\/p>\n<h3>How to Apply<\/h3>\n<p>Submit your CV and Application on Company Website : Click Here Closing Date : 25th June , 2026.<br \/>(adsbygoogle = window.adsbygoogle || []).push({});<br \/>(adsbygoogle = window.adsbygoogle || []).push({<br \/>    google_ad_client: &#8220;ca-pub-1808132527602063&#8221;,<br \/>    enable_page_level_ads: true<br \/>  });<\/p>\n<p><a href=\"https:\/\/careers.zanaco.co.zm\/jobs\/8c81be24-f10b-4507-936f-0aa2c9d064e8\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: Jobweb Zambia<\/small><\/p>\n<p><!-- job-expiry: 2026-07-13 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Zambia National Commercial Bank Plc Location: LUSAKA Job Type: FULL_TIME Apply Before: 2026-07-13 Job Description Position Overview Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank&#8217;s strategic vision, in the Commercial Division under the Retail Banking Department at Solwezi Branch: Role [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[21,22],"tags":[23,26,25,27],"class_list":["post-8850","post","type-post","status-publish","format-standard","hentry","category-jobs","category-lusaka","tag-full_time","tag-job-listing","tag-jobweb-zambia","tag-zambia-national-commercial-bank-plc"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/posts\/8850","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/comments?post=8850"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/posts\/8850\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/media?parent=8850"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/categories?post=8850"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/tags?post=8850"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}