{"id":8875,"date":"2026-06-22T09:01:28","date_gmt":"2026-06-22T09:01:28","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/zambia\/uncategorized\/technical-support-officer-at-cidrz\/"},"modified":"2026-06-22T09:01:28","modified_gmt":"2026-06-22T09:01:28","slug":"technical-support-officer-at-cidrz","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/zambia\/jobs\/lusaka\/technical-support-officer-at-cidrz\/","title":{"rendered":"Technical Support Officer at CIDRZ"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Technical Support Officer at CIDRZ\", \"description\": \"Description:\\n\\n\\nProject Summary\\n\\nThe Centre for Infectious Disease Research in Zambia (CIDRZ), under the U.S. Department of State-funded Controlling HIV Epidemic Program (CHEP), supports the Government of Zambia in achieving and sustaining HIV epidemic control in line with national and global targets, including the 95-95-95 goals.\\nZambia business directory\\n\\n\\nThe CHEP project focuses on strengthening HIV prevention, care, and treatment services through a person-centered approach, while enhancing maternal, newborn, and child health (MNCH) and Global Health Security (GHS) outcomes. The project operates in close collaboration with the Ministry of Health (MOH) at national, provincial, district, and facility levels to ensure sustainability, country ownership, and transition readiness.\\n\\nJob summary\\n\\nReports to Senior Technical Support Officer The Technical Support Officer will be part of the Health Informatics and technical data team within the SI Unit. He\/she will be responsible for providing IT support to health facilities, coordinating technical support activities, and supporting the unit in various data activities including SmartCare Pro implementation and support.\\n\\nMain Duties\\n\\n \\t\\n\\n \\tDesigns, develops, automates, and maintains data collection tools, routine performance monitoring tools, and reports for CHEP and research projects to support programmatic and research needs.\\n \\tCollaborates with the ICT department in the deployment, maintenance, and support of IT equipment, software, and local area networks relevant to data operations and health facility support.\\n \\tProvides technical support for SmartCare Pro deployment, configuration, user account management, troubleshooting, and issue escalation to ensure continuous functionality at supported health facilities.\\n \\tSupports health facility staff in the effective use of SmartCare Pro through on-site mentorship, monitoring of system synchronization, backups, and performance management.\\n \\tEnsures timely submission of weekly and monthly reports and support other teams in meeting reporting timelines and requirements.\\n \\tExtracts routine and ad hoc datasets for programmatic and research purposes and manage the overall lifecycle, versioning, integrity, and storage of programmatic and research data and databases.\\n \\tDevelops and implements SOPs for handling programmatic, research, technical, and general data systems to ensure standardization and data integrity.\\n \\tParticipates in data collection, data quality assurance, quality improvement, and departmental planning activities to strengthen program implementation and performance.\\n \\tMentors and supervises Data Coordinators, District Data Coordinators, and Data Associates in data use, reporting, indicator interpretation, and technical support to health facilities.\\n \\tTrains staff on data collection and entry procedures, including identification and resolution of common reporting and system-related errors and challenges.\\n \\tSupports the design, development, deployment, and maintenance of data storage applications and approved software for programmatic and research operations in line with organizational guidelines.\\n \\tMaintains up-to-date inventories of relevant equipment, software, licenses, and backups, and ensure that all resources related to data operations are properly documented and monitored.\\n \\tMaintains and monitors backup logs, helpdesk systems, and data support processes to ensure compliance with business continuity and information security requirements.\\n\\n\\n\\n\\nQualifications\\n\\n \\tDiploma in Computing\/ICT, Mathematics, Engineering or related subject\\n \\t3 years relevant work experience\\n \\tExperience in providing IT support will be an added advantage\\n \\tExperience working in a health-related organization will be an added advantage\\n \\tExperience supporting\/deploying DHIS2, SmartCare Pro or other electronic health record systems will be an added advantage\\n \\tRelevant Certifications such as CCNA, CCNP, ITIL will be an added advantage\\n \\tExcellent LAN deployment and troubleshooting skills\\n \\tProgramming in python\\n \\tDatabase management skills of any RDBMS, e.g. MS SQL Server, MySQL etc\\n \\tProgramming skills in any programming language\\n \\tBasic knowledge of SmartCare Pro database structures and synchronization procedures\\n\\nSuitably qualified candidates are invited to apply. However, only shortlisted candidates will be contacted. Priority will be given to candidates who stay in the town where we have vacancies.\", \"datePosted\": \"2026-06-22\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"CIDRZ\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"LUSAKA\", \"addressCountry\": \"ZM\"}}, \"directApply\": true, \"validThrough\": \"2026-07-13T23:59:59\"}<\/script><\/p>\n<p><strong>Company:<\/strong> CIDRZ<\/p>\n<p><strong>Location:<\/strong> LUSAKA<\/p>\n<p><strong>Job Type:<\/strong> FULL_TIME<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-13<\/p>\n<h3>Job Description<\/h3>\n<p>Description:<\/p>\n<p>Project Summary<\/p>\n<p>The Centre for Infectious Disease Research in Zambia (CIDRZ), under the U.S. Department of State-funded Controlling HIV Epidemic Program (CHEP), supports the Government of Zambia in achieving and sustaining HIV epidemic control in line with national and global targets, including the 95-95-95 goals.<br \/>Zambia business directory<\/p>\n<p>The CHEP project focuses on strengthening HIV prevention, care, and treatment services through a person-centered approach, while enhancing maternal, newborn, and child health (MNCH) and Global Health Security (GHS) outcomes. The project operates in close collaboration with the Ministry of Health (MOH) at national, provincial, district, and facility levels to ensure sustainability, country ownership, and transition readiness.<\/p>\n<p>Job summary<\/p>\n<p>Reports to Senior Technical Support Officer The Technical Support Officer will be part of the Health Informatics and technical data team within the SI Unit. He\/she will be responsible for providing IT support to health facilities, coordinating technical support activities, and supporting the unit in various data activities including SmartCare Pro implementation and support.<\/p>\n<p>Main Duties<\/p>\n<p> \tDesigns, develops, automates, and maintains data collection tools, routine performance monitoring tools, and reports for CHEP and research projects to support programmatic and research needs.<br \/> \tCollaborates with the ICT department in the deployment, maintenance, and support of IT equipment, software, and local area networks relevant to data operations and health facility support.<br \/> \tProvides technical support for SmartCare Pro deployment, configuration, user account management, troubleshooting, and issue escalation to ensure continuous functionality at supported health facilities.<br \/> \tSupports health facility staff in the effective use of SmartCare Pro through on-site mentorship, monitoring of system synchronization, backups, and performance management.<br \/> \tEnsures timely submission of weekly and monthly reports and support other teams in meeting reporting timelines and requirements.<br \/> \tExtracts routine and ad hoc datasets for programmatic and research purposes and manage the overall lifecycle, versioning, integrity, and storage of programmatic and research data and databases.<br \/> \tDevelops and implements SOPs for handling programmatic, research, technical, and general data systems to ensure standardization and data integrity.<br \/> \tParticipates in data collection, data quality assurance, quality improvement, and departmental planning activities to strengthen program implementation and performance.<br \/> \tMentors and supervises Data Coordinators, District Data Coordinators, and Data Associates in data use, reporting, indicator interpretation, and technical support to health facilities.<br \/> \tTrains staff on data collection and entry procedures, including identification and resolution of common reporting and system-related errors and challenges.<br \/> \tSupports the design, development, deployment, and maintenance of data storage applications and approved software for programmatic and research operations in line with organizational guidelines.<br \/> \tMaintains up-to-date inventories of relevant equipment, software, licenses, and backups, and ensure that all resources related to data operations are properly documented and monitored.<br \/> \tMaintains and monitors backup logs, helpdesk systems, and data support processes to ensure compliance with business continuity and information security requirements.<\/p>\n<p>Qualifications<\/p>\n<p> \tDiploma in Computing\/ICT, Mathematics, Engineering or related subject<br \/> \t3 years relevant work experience<br \/> \tExperience in providing IT support will be an added advantage<br \/> \tExperience working in a health-related organization will be an added advantage<br \/> \tExperience supporting\/deploying DHIS2, SmartCare Pro or other electronic health record systems will be an added advantage<br \/> \tRelevant Certifications such as CCNA, CCNP, ITIL will be an added advantage<br \/> \tExcellent LAN deployment and troubleshooting skills<br \/> \tProgramming in python<br \/> \tDatabase management skills of any RDBMS, e.g. MS SQL Server, MySQL etc<br \/> \tProgramming skills in any programming language<br \/> \tBasic knowledge of SmartCare Pro database structures and synchronization procedures<\/p>\n<p>Suitably qualified candidates are invited to apply. However, only shortlisted candidates will be contacted. Priority will be given to candidates who stay in the town where we have vacancies.<\/p>\n<h3>How to Apply<\/h3>\n<p>Submit your CV and Application on Company Website : Click Here Closing Date : 25th June , 2026.<br \/>(adsbygoogle = window.adsbygoogle || []).push({});<br \/>(adsbygoogle = window.adsbygoogle || []).push({<br \/>    google_ad_client: &#8220;ca-pub-1808132527602063&#8221;,<br \/>    enable_page_level_ads: true<br \/>  });<\/p>\n<p><a href=\"https:\/\/jobs.cidrz.org\/jobs\/view\/13459\/technical-support-officer\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: Jobweb Zambia<\/small><\/p>\n<p><!-- job-expiry: 2026-07-13 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: CIDRZ Location: LUSAKA Job Type: FULL_TIME Apply Before: 2026-07-13 Job Description Description: Project Summary The Centre for Infectious Disease Research in Zambia (CIDRZ), under the U.S. Department of State-funded Controlling HIV Epidemic Program (CHEP), supports the Government of Zambia in achieving and sustaining HIV epidemic control in line with national and global targets, including [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[21,22],"tags":[29,23,26,25],"class_list":["post-8875","post","type-post","status-publish","format-standard","hentry","category-jobs","category-lusaka","tag-cidrz","tag-full_time","tag-job-listing","tag-jobweb-zambia"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/posts\/8875","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/comments?post=8875"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/posts\/8875\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/media?parent=8875"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/categories?post=8875"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/tags?post=8875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}