{"id":8890,"date":"2026-06-22T09:03:34","date_gmt":"2026-06-22T09:03:34","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/zambia\/uncategorized\/administrator-iii-consumer-support-operations-zambia-at-transunion\/"},"modified":"2026-06-22T09:03:34","modified_gmt":"2026-06-22T09:03:34","slug":"administrator-iii-consumer-support-operations-zambia-at-transunion","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/zambia\/jobs\/lusaka\/administrator-iii-consumer-support-operations-zambia-at-transunion\/","title":{"rendered":"Administrator III-Consumer Support Operations Zambia at TransUnion"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Administrator III-Consumer Support Operations Zambia at TransUnion\", \"description\": \"What We\u2019ll Bring:\\n\\nWe aim high \u2014 and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, people, customers and innovation. These values stand behind the decisions we make every day, as well as our relationships at work and with the customers we serve. We believe in the power to achieve and are taking it in bold new directions.\\n\\nWhat You\u2019ll Bring:\\n\\n \\tDiploma or Degree in Business, Customer Service, or related field.\\n \\tMinimum of 1\u20132 years\u2019 experience in a customer service role.\\n \\tExcellent communication and interpersonal skills.\\n \\tStrong problem-solving and analytical abilities.\\n \\tProficiency in MS Office and CRM systems.\\n \\tAbility to work under pressure and manage multiple tasks effectively\\n \\tBegins to develop an understanding of the technical aspects of products and\u00a0services.\\n \\tMust have thorough understanding of various equipment typically found in an office environment.\\n \\tMust be able to complete assignments accurately and within the given\u00a0deadlines.\\n \\tMust be able to plan accordingly when deadlines of current projects change.\\n \\tAbility to prioritize customer\u00a0requests.\\n \\tMust be able to work independently with minimum supervision.\\n \\tAbility to effectively resolve questions and problems by acting as a liaison with multiple parties.\\n \\tGenerally, works independently with very limited supervision, prioritizing tasks and creating daily work plans.\\n\\n\u00a0\\n\\nHandle Consumer Interactions:\\n\\n \\tAttend to incoming calls, responding to customer emails and assist walk-in customers promptly and professionally.\\n \\tAccurately process consumer requests and capture information into relevant systems for each call, query, or dispute received.\\n\\nQuery and Dispute Management:\\n\\n \\tInvestigate and resolve consumer disputes and queries within agreed timelines.\\n \\tProvide timely feedback to consumers via email, telephone, or in person regarding queries and disputes logged.\\n \\tMaintain and update contact lists to ensure subscriber information is accurate and up to date.\\n\\nConsumer Education:\\n\\n \\tEducate consumers on Credit Bureau Regulations, particularly regarding dispute and query processes.\\n\\nRecord Keeping and Reporting:\\n\\n \\tUpdate daily query log sheets (statistics) and submit to supervisors.\\n \\tEnsure accurate documentation of all consumer interactions and resolutions.\\n\\nQuality and Compliance:\\n\\n \\tMaintain high standards of call quality and customer service while handling requests.\\n \\tAdhere to company and departmental policies, procedures, and compliance requirements.\\n\\nPerform any other duties as assigned by the supervisor to support departmental objectives.\\n\\n\u00a0\\n\\nImpact You\u2019ll Make:\\n\\nTo provide exceptional customer service by handling incoming calls, assisting walk-in customers, resolving queries and disputes, and ensuring accurate processing of consumer requests in compliance with company policies and regulatory requirements. Consumers with information, education and assistance.\\n\\n\u00a0\\n\\nThis job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.\\n\\nTransUnion Job Title\\n\\n\u00a0\\n\\n\u00a0\\n\\nAdministrator III, Consumer Operations Support\", \"datePosted\": \"2026-06-22\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"TransUnion\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"LUSAKA\", \"addressCountry\": \"ZM\"}}, \"directApply\": true, \"validThrough\": \"2026-07-13T23:59:59\"}<\/script><\/p>\n<p><strong>Company:<\/strong> TransUnion<\/p>\n<p><strong>Location:<\/strong> LUSAKA<\/p>\n<p><strong>Job Type:<\/strong> FULL_TIME<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-13<\/p>\n<h3>Job Description<\/h3>\n<p>What We\u2019ll Bring:<\/p>\n<p>We aim high \u2014 and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, people, customers and innovation. These values stand behind the decisions we make every day, as well as our relationships at work and with the customers we serve. We believe in the power to achieve and are taking it in bold new directions.<\/p>\n<p>What You\u2019ll Bring:<\/p>\n<p> \tDiploma or Degree in Business, Customer Service, or related field.<br \/> \tMinimum of 1\u20132 years\u2019 experience in a customer service role.<br \/> \tExcellent communication and interpersonal skills.<br \/> \tStrong problem-solving and analytical abilities.<br \/> \tProficiency in MS Office and CRM systems.<br \/> \tAbility to work under pressure and manage multiple tasks effectively<br \/> \tBegins to develop an understanding of the technical aspects of products and\u00a0services.<br \/> \tMust have thorough understanding of various equipment typically found in an office environment.<br \/> \tMust be able to complete assignments accurately and within the given\u00a0deadlines.<br \/> \tMust be able to plan accordingly when deadlines of current projects change.<br \/> \tAbility to prioritize customer\u00a0requests.<br \/> \tMust be able to work independently with minimum supervision.<br \/> \tAbility to effectively resolve questions and problems by acting as a liaison with multiple parties.<br \/> \tGenerally, works independently with very limited supervision, prioritizing tasks and creating daily work plans.<\/p>\n<p>\u00a0<\/p>\n<p>Handle Consumer Interactions:<\/p>\n<p> \tAttend to incoming calls, responding to customer emails and assist walk-in customers promptly and professionally.<br \/> \tAccurately process consumer requests and capture information into relevant systems for each call, query, or dispute received.<\/p>\n<p>Query and Dispute Management:<\/p>\n<p> \tInvestigate and resolve consumer disputes and queries within agreed timelines.<br \/> \tProvide timely feedback to consumers via email, telephone, or in person regarding queries and disputes logged.<br \/> \tMaintain and update contact lists to ensure subscriber information is accurate and up to date.<\/p>\n<p>Consumer Education:<\/p>\n<p> \tEducate consumers on Credit Bureau Regulations, particularly regarding dispute and query processes.<\/p>\n<p>Record Keeping and Reporting:<\/p>\n<p> \tUpdate daily query log sheets (statistics) and submit to supervisors.<br \/> \tEnsure accurate documentation of all consumer interactions and resolutions.<\/p>\n<p>Quality and Compliance:<\/p>\n<p> \tMaintain high standards of call quality and customer service while handling requests.<br \/> \tAdhere to company and departmental policies, procedures, and compliance requirements.<\/p>\n<p>Perform any other duties as assigned by the supervisor to support departmental objectives.<\/p>\n<p>\u00a0<\/p>\n<p>Impact You\u2019ll Make:<\/p>\n<p>To provide exceptional customer service by handling incoming calls, assisting walk-in customers, resolving queries and disputes, and ensuring accurate processing of consumer requests in compliance with company policies and regulatory requirements. Consumers with information, education and assistance.<\/p>\n<p>\u00a0<\/p>\n<p>This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.<\/p>\n<p>TransUnion Job Title<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>Administrator III, Consumer Operations Support<\/p>\n<h3>How to Apply<\/h3>\n<p>Submit your CV and Application on Company Website : Click Here Closing Date : 25th June , 2026.<br \/>(adsbygoogle = window.adsbygoogle || []).push({});<br \/>(adsbygoogle = window.adsbygoogle || []).push({<br \/>    google_ad_client: &#8220;ca-pub-1808132527602063&#8221;,<br \/>    enable_page_level_ads: true<br \/>  });<\/p>\n<p><a href=\"https:\/\/transunion.wd5.myworkdayjobs.com\/en-US\/transunion\/job\/Lusaka\/Administrator-III-Consumer-Support-Operations-ZAMBIA_19040795-1?\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: Jobweb Zambia<\/small><\/p>\n<p><!-- job-expiry: 2026-07-13 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: TransUnion Location: LUSAKA Job Type: FULL_TIME Apply Before: 2026-07-13 Job Description What We\u2019ll Bring: We aim high \u2014 and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, people, customers and innovation. These values stand behind the decisions we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[21,22],"tags":[23,26,25,42],"class_list":["post-8890","post","type-post","status-publish","format-standard","hentry","category-jobs","category-lusaka","tag-full_time","tag-job-listing","tag-jobweb-zambia","tag-transunion"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/posts\/8890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/comments?post=8890"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/posts\/8890\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/media?parent=8890"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/categories?post=8890"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/tags?post=8890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}