Front of House & Events Manager

Job Description
We are seeking a highly organized, professional, and customer-focused Front of House & Events Manager to oversee restaurant front-of-house operations while managing private events, VIP experiences, and special functions.

Duties and Responsibilities
Front of House Operations • Manage daily front-of-house restaurant operations • Supervise hosts, waitstaff, bartenders, and reception personnel • Ensure excellent guest service standards are consistently maintained • Coordinate table seating, reservations, and guest flow • Handle guest complaints and ensure prompt resolution • Maintain cleanliness, ambiance, and presentation of dining areas • Conduct opening and closing operational checks Events Management • Plan, coordinate, and oversee restaurant events and functions • Manage VIP dining experiences, corporate events, private dinners, and special occasions • Liaise with clients regarding event requirements and expectations • Coordinate event timelines, seating plans, menus, décor, and entertainment • Work closely with chefs, suppliers, DJs, decorators, and service teams • Ensure smooth execution of events from setup to breakdown • Conduct event briefings with staff before functions • Monitor event quality and guest satisfaction throughout service Team Leadership & Staff Management • Recruit, train, supervise, and motivate FOH staff • Create staff schedules and allocate duties • Ensure staff grooming, professionalism, and punctuality • Conduct pre-service and pre-event briefings • Build a positive and high-performance work culture Guest Experience & Customer Relations • Personally welcome VIP guests and event hosts • Build strong customer relationships to encourage repeat business • Ensure memorable fine dining and event experiences • Gather guest feedback and implement improvements Operational & Administrative Duties • Monitor operational costs and event budgets • Assist with stock control and inventory management • Prepare event reports and operational summaries • Coordinate with marketing teams on promotions and event campaigns • Ensure compliance with health, safety, and hygiene standards

Qualifications and Experience
Diploma or Degree in Hospitality Management, Events Management, or related field Minimum 3–5 years’ experience in hospitality, restaurant operations, or events management Fine dining and luxury hospitality experience is an advantage Strong leadership and organizational skills Excellent communication and interpersonal abilities Ability to multitask and work under pressure Professional appearance and presentation Experience with reservations and POS systems

How to Apply
Experienced and qualified candidates to send CVs on email hr@thesprout.co.zw . Only shortlisted candidates are to be contacted. All CV’s and supporting documents to be in pdf format.