Magnet
About Magnet ABOUT USMagnet is a fast-growing online store focused on delivering technologyproducts with speed, trust, and reliability. We are looking for drivenindividuals who can operate in a fast-paced, high-performance environment.
Job Description
ABOUT USMagnet is a fast-growing online store focused on delivering technologyproducts with speed, trust, and reliability. We are looking for drivenindividuals who can operate in a fast-paced, high-performance environment.
WE ARE HIRING1 POSITION AVAILABLE — APPLY NOW
Operations & Customer Experience Assistant
ROLE DESCRIPTIONThis role is responsible for managing customer interactions, processingorders, and ensuring a smooth and professional customer experienceacross all touchpoints. You will be the voice of Magnet.
Duties and Responsibilities
Respond to customer inquiries via calls and websiteProcess and track customer orders end-to-endFollow up on pending orders and outstandingpaymentsEnsure an excellent customer experience at alltouchpointsUpdate customers on order status and deliverytimelinesMaintain accurate order records and trackingsystemsFollow up on pending orders and outstandingpaymentsEnsure an excellent customer experience at alltouchpoints
Qualifications and Experience
Computer LiteracyProficient in working with systems, Google Sheets, and email
Attention to DetailHigh accuracy in all tasks and communications
AdaptabilityWillingness to learn and adapt quickly to change
CommunicationProfessional, polite, clear, and confident communicator
English ProficiencyFluent written & spoken English — min. O-Level Grade C
Fast TypingAbility to respond quickly and accurately to customers
Problem SolvingStrong decision-making and critical thinking skills
Works Under PressureAbility to meet deadlines and manage workloads
OrganisationHighly organised, managing multiple tasks simultaneously
IntegrityTrustworthy with customer info, payments, and operations
AccountabilityZero tolerance for dishonesty or negligence
LocationBased in Harare or nearby are
How to Apply
Send your CV, a short introduction, and a 2-minute video to be considere
How to Apply:1. Prepare your updated CV2. Write a short intro: Who you are and why you are a good fit for this role3. Record a 2-minute video: Introduce yourself, summarise your qualificationsand tell us why you think you are a good fit for this role4. Send your CV, introduction, and video to careers@magnet.co.zwSelection Process:Candidates shortlisted for interviews will be selected based on their email application and video presentation.
To apply for this job email your details to careers@magnet.co.zwSelection