Job Description
\n\t\t\t\tSecondary Book Press (Pvt) Ltd is a leading independent publishing company supplying New Curriculum textbooksfor primary and secondary schools in Zimbabwe.Job DescriptionSecondary Book Press (Pvt) Ltd is inviting applications from suitably qualified personnel to fill in the post of CustomerService Assistant. The incumbent will be reporting to the Head of Customer Service and Communications.<\/p>\n
\t\t\t\tDuties and Responsibilities
\n\t\t\t\tEnsure good customer retention by providing excellent and professional services.Cross sell and upsell the company\u2019s products and providing advice to customers.Communicating with clients about their experience with our products\/ servicesBe responsible for order fulfilment, on-time dispatch, and tracking orders to ensure on-time delivery.Handling customer inquiries and solving customer complaints in a professional manner.Conduct customer surveys, update on promotions and product knowledge\/ new offers.Study competition to find new ways to retain customers.Collaborate with internal teams (including other departments) to address customer needs.<\/p>\n
\t\t\t\tQualifications and Experience
\n\t\t\t\tRequirements and qualifications:1. Degree in Marketing or equivalent.2. Must be innovative, creative and self-motivated.3. Excellent written and verbal communication skills.4. Strong customer service skills.5. At least 2-year experience in similar position6. Knowledge of Pastel Evolution is an added advantage.<\/p>\n
\t\t\t\tHow to Apply
\n\t\t\t\tAll interested and qualified candidates must email their application, current CVs, copies of educational orprofessional qualifications to careers@secondarybookpress.co.zw on or before 22 June 2025.**Clearly state the POSITION and BRANCH you are applying for in the subject line of your email**Only shortlisted candidates will be contacted.<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"careers@secondarybookpress.co.zw","_company_name":"Secondary Book Press","_company_website":"http:\/\/secondarybookpress.co.zw","_company_tagline":"About Secondary Book Press Publisher","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[17],"job-categories":[34],"job-types":[13],"class_list":{"0":"post-2399","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-harare","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-listings\/2399","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/media?parent=2399"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job_listing_region?post=2399"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-categories?post=2399"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-types?post=2399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}