Job Description
\n\t\t\t\tThis role is open to high school leavers, and it entails initiating outbound calls to O\u2019mari clients to market and sell the product and its riders. The key goal is to ensure information on the products is accurately disseminated to clients. Agents are also responsible for tele-marketing of the products and escalating complex customer issues encountered.<\/p>\n
\t\t\t\tDuties and Responsibilities
\n\t\t\t\tKey Result Areas:- Building rapport with customers- Consistency and interaction when handling customers on O\u2019mari platforms.- Outbound calls which including Tele-marketing, on-boarding, and surveys.- Ensuring that customers understand product information- Escalating issues to the appropriate channel.- Completing call logs and call reports, and updating them in the database.- Participating in activities designed to improve customer satisfaction.- Participating in activities designed to improve business performance.<\/p>\n
\t\t\t\tQualifications and Experience
\n\t\t\t\tKey Competency Requirements\u2022 Confident and self-motivated with a strong work ethic\u2022 Basic computer proficiency, particularly with Microsoft applications.\u2022 Team-oriented, open minded and willing to learn.\u2022 Able to function effectively in a fast-paced work environment.\u2022 Customer service orientation and organizational skills\u2022 Good data entry, typing\/keyboard skills and impressive telephone etiquette.\u2022 Knowledge of administration and clerical processes\u2022 Punctuality and consistent work attendance\u2022 Able to maintain customer information confidentiality.\u2022 Agile to new products and technological changes\u2022 Knowledgeable about the Financial industry\u2022 Brand Ambassador-making lasting impression as the first point of contactSkillsClient Relationship ManagementCompetenciesAction OrientedCommunicates EffectivelyCustomer FocusDecision QualityEnsures AccountabilityInstills TrustInterpersonal SavvyNimble Learning<\/p>\n
Education: High School Qualifications\u2022 At least 3 Advanced (A) level passes.<\/p>\n
\t\t\t\tHow to Apply<\/p>\n
\t\t\t\t Click to Apply<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Old Mutual Zimbabwe","_company_website":"http:\/\/www.oldmutual.co.zw\/","_company_tagline":"About Old Mutual Zimbabwe Old Mutual Jobs Old Mutual Vacancies About Old Mutual Zimbabwe Old Mutual is a diversified international financial services group listed on the stock exchange in London, South Africa, Malawi, Namibia and Zimbabwe. The group has a reputation for integrity, financial strength and value-for-money, and is dedicated to satisfying client needs for wealth creation and protection \u2013 in profitable ways. Old Mutual has solid foundations established on one core promise: the commitment to always deliver value to its clients. Old Mutual Zimbabwe offers services to Zimbabwe-based clients via a focused range of products including Life Assurance, Asset Management, Unit Trusts, Property Development and Management, Short-term Insurance and Banking Services. Clients include most of the large local institutions and the major multinationals represented in Zimbabwe as well as individuals. Old Mutual has conducted business in Zimbabwe for over 110 years","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[17],"job-categories":[34],"job-types":[13],"class_list":{"0":"post-2534","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-harare","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-listings\/2534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/media?parent=2534"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job_listing_region?post=2534"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-categories?post=2534"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-types?post=2534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}