{"id":2742,"date":"2025-06-27T20:02:10","date_gmt":"2025-06-27T20:02:10","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/job\/client-services-officer-head-office-contract-2-years-x2-grade-10\/"},"modified":"2025-07-03T00:33:43","modified_gmt":"2025-07-03T00:33:43","slug":"client-services-officer-head-office-contract-2-years-x2-grade-10","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/?post_type=job_listing&p=2742","title":{"rendered":"CLIENT SERVICES OFFICER (HEAD OFFICE CONTRACT 2 YEARS X2): (GRADE 10"},"content":{"rendered":"<p>Job Description<br \/>\n\t\t\t\tNSSA is an organisation undergoing a transformation journey to position itself as a modern and relevant entity thatdelivers real value to its members through responsive social security services. In addition, we strive to stimulateeconomic activity, generate foreign currency, and create jobs for the benefit of Zimbabweans.The new NSSA conducts its business in an honest, accountable, and transparent manner and we seek to recruitlike-minded individuals in the following areas:<\/p>\n<p>Reporting to the Client Services Manager, the successful candidate will assist in the developmentand rollout of the Informal Sector. The officer will handle key operational tasks, facilitating stakeholderengagements, managing data, supporting project management and providing administrative andclient service support.<\/p>\n<p>\t\t\t\tDuties and Responsibilities<br \/>\n\t\t\t\tKey Outputs\uf0a1 Develop and implement marketing activities such as digital marketing and partnership driveninitiatives that promote the Informal Sector Social Security Scheme brand.\uf0a1 Organise quarterly stakeholder engagement activities to facilitate information gathering and sharingto help inform Informal sector strategies.\uf0a1 Collect, compile, and analyse data from Informal Sector Associations to inform managementdecision-making and program development.\uf0a1 Attain high quality and accurate outputs through timely delivery of Informal Sector Social Securitydevelopment and rollout milestones.\uf0a1 Integrate provincial activities on matters related to the Informal Sector scheme into a consolidatedreport through collaboration with Regional Liaison Officers.\uf0a1 Provide client support and excellent customer service, addressing day-to-day inquiries from informalsector clients and other key stakeholders.\uf0a1 Enter data, process information, create and maintain an efficient Informal Sector database consistingof correspondence, records and related documentation.\uf0a1 Organise awareness campaigns, presentations, client meetings and roadshows aimed at educatingand engaging the informal sector about the Scheme.\uf0a1 Provide administrative support to the technical committee responsible for overseeing thedevelopment and implementation of the Informal Sector Social Security Scheme.\uf0a1 Coordinate and schedule meetings for the technical committee, ensuring timely distribution ofmeeting agendas, minutes, and relevant materials.\uf0a1 Implement action items arising from technical committee meetings and ensure that deliverables arecompleted in a timely manner.\uf0a1 Track progress of tasks assigned to various members of the technical committee, ensuring deadlinesare met and issues are escalated when necessary.\uf0a1 Facilitate communication between the technical committee and other internal departments,ensuring smooth information flow and collaboration.\uf0a1 Ensure compliance with project management frameworks, including the maintenance of projecttimelines, deliverables, and milestones related to the Scheme\u2019s administration.\uf0a1 Compile weekly, monthly and annual reports on developments of the scheme related to key risks,performance metrics and trends in industry.<\/p>\n<p>\t\t\t\tQualifications and Experience<br \/>\n\t\t\t\t\uf0a1 A Degree in Marketing, Business Management or equivalent.\uf0a1 At least 2 years\u2019 experience in project management or program management.Key Competencies and Characteristics\uf0a1 Understanding the business.\uf0a1 Team orientation.\uf0a1 Numeric appreciation.\uf0a1 Ability to work under pressure.\uf0a1 Cash management skills.\uf0a1 Flexibility and response to change.\uf0a1 Computer Literacy.<\/p>\n<p>\t\t\t\tHow to Apply<\/p>\n<p>\t\t\t\t Click to Apply<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"NSSA","_company_website":"https:\/\/www.nssa.org.zw\/","_company_tagline":"About NSSA NSSA Jobs NSSA Vacancies The National Social Security Authority (NSSA) was created by an Act of Parliament: The National Social Security Act (Chapter 17:04) of 1989.The Act empowers the Minister of Public Service, Labour and Social Welfare to establish social security schemes for the provision of benefits to all employees.NSSA is mandated to administer every scheme and fund that is established in terms of this Act. Mandate of the Authority The National Social Security Authority(NSSA) was created by an act of Parliament: The National Social Security Authority(Chapter 17:04) of 1989. This act empowers the Minister of Labour and Social Services to establish a social security schemes for the provision of benefits to or in respect of all employees as may be specified in the notice and may in the like manner amend or abolish any such scheme. The Act established the National Social Security Authority(NSSA) whose functions are to:","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[17],"job-categories":[34],"job-types":[13],"class_list":{"0":"post-2742","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-harare","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-listings\/2742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/media?parent=2742"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job_listing_region?post=2742"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-categories?post=2742"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-types?post=2742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}