Job Description
\n\t\t\t\tAn exciting opportunity has arisen for suitably qualified and self-driven individuals in one of the leading FMCG in Zimbabwe to fill in the position of a Junior IT Helpdesk Technician. This role entails providing first-line technical support to multiple users across our head office and various branch locations, providing support for a wide range of IT issues, from basic user assistance to initial troubleshooting of network problems and support for our business applications.<\/p>\n
\t\t\t\tDuties and Responsibilities
\n\t\t\t\tKey Result Areas:\u2022\tProvide first-level technical support and guidance to end-users via phone, email, and in-person for various hardware and software issues.\u2022\tLog, prioritize, and manage helpdesk tickets efficiently, ensuring timely resolution or escalation.\u2022\tAssist users with common problems related to operating systems (Windows), Microsoft Office applications, email clients, and internet connectivity.\u2022\tPerform basic network troubleshooting, including checking cable connections, verifying Wi-Fi access, and diagnosing local printer issues.\u2022\tGuide users through step-by-step solutions, helping them understand and resolve minor IT problems independently.\u2022\tAssist with the setup and configuration of new user accounts, computers, and peripheral devices.\u2022\tProvide support for various business applications, assisting users with basic functionality and common errors.\u2022\tEscalate complex issues to senior IT staff (Network Administrators, System Administrators) when necessary, providing clear and detailed information.\u2022\tMaintain accurate records of all support interactions and resolutions in the helpdesk system.\u2022\tContribute to the creation and maintenance of internal IT documentation and user guides.<\/p>\n
\t\t\t\tQualifications and Experience
\n\t\t\t\tPerson Specification:The ideal candidate must have:\u2022\tDiploma or Degree in Information Technology, Computer Science, or a related field. \u2022\tRelevant IT certifications (e.g., CompTIA A+, Microsoft Certified Fundamentals) are a plus.\u2022\tFamiliarity with helpdesk ticketing systems.\u2022\tBasic understanding of Active Directory concepts\u2022\tA passion for technology and a strong desire to learn and grow within the IT field.\u2022\tBasic understanding of computer hardware, operating systems (Windows), and common software applications.\u2022\tStrong customer service orientation and a patient, empathetic approach to user support.<\/p>\n
\t\t\t\tHow to Apply
\n\t\t\t\tInterested and qualified candidates should send their CVs to hr@southsea.co.zw with title Junior IT Helpdesk Technician no later than 31 July 2025.Only shortlisted candidates will be contacted.<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"hr@southsea.co.zw","_company_name":"Southsea Investments Pvt Ltd","_company_website":"","_company_tagline":"About Southsea Investments Pvt Ltd Diversified group of companies with interests in FMCG, agriculture, baking, security and logistics","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[17],"job-categories":[26],"job-types":[13],"class_list":{"0":"post-2976","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-harare","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-listings\/2976","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/media?parent=2976"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job_listing_region?post=2976"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-categories?post=2976"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-types?post=2976"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}