Job Description
\n\t\t\t\tABOUT USMagnet is a fast-growing online store focused on delivering technologyproducts with speed, trust, and reliability. We are looking for drivenindividuals who can operate in a fast-paced, high-performance environment.<\/p>\n
WE ARE HIRING1 POSITION AVAILABLE \u2014 APPLY NOW<\/p>\n
Operations & Customer Experience Assistant<\/p>\n
ROLE DESCRIPTIONThis role is responsible for managing customer interactions, processingorders, and ensuring a smooth and professional customer experienceacross all touchpoints. You will be the voice of Magnet.<\/p>\n
\t\t\t\tDuties and Responsibilities
\n\t\t\t\tRespond to customer inquiries via calls and websiteProcess and track customer orders end-to-endFollow up on pending orders and outstandingpaymentsEnsure an excellent customer experience at alltouchpointsUpdate customers on order status and deliverytimelinesMaintain accurate order records and trackingsystemsFollow up on pending orders and outstandingpaymentsEnsure an excellent customer experience at alltouchpoints<\/p>\n
\t\t\t\tQualifications and Experience
\n\t\t\t\tComputer LiteracyProficient in working with systems, Google Sheets, and email<\/p>\n
Attention to DetailHigh accuracy in all tasks and communications<\/p>\n
AdaptabilityWillingness to learn and adapt quickly to change<\/p>\n
CommunicationProfessional, polite, clear, and confident communicator<\/p>\n
English ProficiencyFluent written & spoken English \u2014 min. O-Level Grade C<\/p>\n
Fast TypingAbility to respond quickly and accurately to customers<\/p>\n
Problem SolvingStrong decision-making and critical thinking skills<\/p>\n
Works Under PressureAbility to meet deadlines and manage workloads<\/p>\n
OrganisationHighly organised, managing multiple tasks simultaneously<\/p>\n
IntegrityTrustworthy with customer info, payments, and operations<\/p>\n
AccountabilityZero tolerance for dishonesty or negligence<\/p>\n
LocationBased in Harare or nearby are<\/p>\n
\t\t\t\tHow to Apply
\n\t\t\t\tSend your CV, a short introduction, and a 2-minute video to be considere<\/p>\n
How to Apply:1. Prepare your updated CV2. Write a short intro: Who you are and why you are a good fit for this role3. Record a 2-minute video: Introduce yourself, summarise your qualificationsand tell us why you think you are a good fit for this role4. Send your CV, introduction, and video to careers@magnet.co.zwSelection Process:Candidates shortlisted for interviews will be selected based on their email application and video presentation.<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"careers@magnet.co.zwSelection","_company_name":"Magnet","_company_website":"","_company_tagline":"About Magnet ABOUT USMagnet is a fast-growing online store focused on delivering technologyproducts with speed, trust, and reliability. We are looking for drivenindividuals who can operate in a fast-paced, high-performance environment.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[17],"job-categories":[39],"job-types":[13],"class_list":{"0":"post-5280","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-harare","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-listings\/5280","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/media?parent=5280"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job_listing_region?post=5280"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-categories?post=5280"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-types?post=5280"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}