Job Description
\n\t\t\t\tApplications are invited from suitably qualified persons to fill the following posts within theZimbabwe Revenue Authority (ZIMRA) \u2013 an equal opportunity employer.HEAD ICT OPERATIONS & SERVICE DELIVERY \u2013 ICT – LEVEL 5 (1 POST)Job PurposeProvide strategic leadership and oversight of ICT Operations and Service Delivery across theAuthority, ensuring resilient, secure and efficient enterprise and taxpayer-facing systems. Therole leads ICT support operations, service management, governance and nationwide servicedelivery in alignment with ZIMRA\u2019s strategic and digital transformation objectives, reportingto the ICT Director.<\/p>\n
\t\t\t\tDuties and Responsibilities
\n\t\t\t\t\u25aa Provide strategic leadership for ICT Operations and Service Delivery across theAuthority.\u25aa Develop and implement ICT service delivery strategies, operational frameworks,standards and policies aligned to organisational objectives.\u25aa Ensure effective governance, performance management, operational resilience andcontinuous improvement of ICT services.\u25aa Drive ICT operational excellence and support the Authority\u2019s digital transformationinitiatives.\u25aa Oversee enterprise-wide operational support services for Customs, Domestic Taxes, ERP and other corporate systems.\u25aa Ensure high availability, reliability, performance and optimisation of mission-criticaltaxpayer-facing and enterprise platforms.\u25aa Direct incident, problem, change and service request management processes in linewith ITIL best practices.\u25aa Ensure effective management and support of core enterprise, revenue, compliance,human capital and operational systems, including ASYCUDA, Single Window, ECTS,TaRMS, FDMS, SAP ERP and other strategic platforms.\u25aa Implement and maintain ICT governance controls, operational standards, auditrequirements and compliance frameworks aligned to COBIT, ITIL, ISO\/IEC 27001, NISTand applicable ICT policies.\u25aa Ensure operational risk management, business continuity, cybersecurity complianceand disaster recovery preparedness.\u25aa Maintain audit-ready operational documentation, governance artefacts, technicalstandards, compliance evidence and operational dashboards.\u25aa Conduct root cause analysis, service reviews and continuous service improvementinitiatives.\u25aa Collaborate with business units, vendors, regulators, financial institutions andmultidisciplinary ICT teams to enhance enterprise service delivery.\u25aa Manage service level agreements (SLAs), vendor performance, operational reportingand stakeholder engagement processes.\u25aa Ensure delivery of high-quality customer-focused ICT services across the Authority.\u25aa Lead, mentor and develop managers, specialists, analysts, graduate trainees andtechnical support teams.\u25aa Promote knowledge sharing, innovation, teamwork and a culture of continuousimprovement.\u25aa Manage team performance and ensure effective utilisation of ICT operational resources.<\/p>\n
\t\t\t\tQualifications and Experience
\n\t\t\t\tJob Skills and Competencies\u25aa Strong leadership and people management capability.\u25aa Ability to lead enterprise ICT support operations and service delivery teams nationwide.\u25aa Strong understanding of enterprise ICT governance, cybersecurity, digitaltransformation and tax administration environments.\u25aa Sound knowledge of enterprise governance frameworks including COBIT 2019, ITIL 4,ISO\/IEC 27001, NIST CSF, GDPR and data protection legislation.\u25aa Strong analytical, troubleshooting, operational risk management and problem-solvingskills.\u25aa Ability to work effectively in multidisciplinary, high-pressure and mission-criticalenvironments.\u25aa Excellent communication, stakeholder engagement, technical reporting andpresentation skills.\u25aa Strong understanding of enterprise systems integration, operational resilience, auditreadiness and compliance management.\u25aa Ability to drive service excellence, operational efficiency and continuous improvementinitiatives.\u25aa Strong strategic planning, decision-making and organisational skills.Qualifications and Experience\u25aa Bachelor\u2019s Degree in ICT, Computer Science, Information Systems, or an equivalentdiscipline.\u25aa ITIL Certification or equivalent is mandatory.\u25aa Relevant ICT Service Management certification will be an added advantage.\u25aa Relevant professional certifications aligned to enterprise ICT governance and operationssuch as COBIT, ISO\/IEC 27001, CISSP, PMP, or related certifications will be an addedadvantage.\u25aa Minimum of eight (8) years\u2019 relevant ICT experience, including significant exposure toenterprise ICT operations, service delivery, or systems support leadership.\u25aa Proven experience supporting large-scale enterprise platforms, taxpayer-facingsystems, or public sector digital transformation initiatives.\u25aa Solid exposure to ICT service management environments and ITIL-compliant servicedesk solutions such as ManageEngine or equivalent platforms.\u25aa Experience in public sector, revenue administration, or other highly regulatedenvironments will be an added advantage.<\/p>\n
\t\t\t\tHow to Apply
\n\t\t\t\tInterested candidates should submit applications, accompanied by a detailed Curriculum Vitae by 19 May 2026. All applications should be emailed toZimraRecruitment@zimra.co.zw with the position title clearly stated in the email subjectline, e.g. Head ICT Operations & Service Delivery \u2013 ICT Level 5. The applications should be addressed to:Director Human CapitalZimbabwe Revenue Authority6th Floor ZB CentreCorner First Street \/ Kwame Nkrumah AvenueP. O. Box 4360HARAREPlease note that only shortlisted applicants will be responded to and females areencouraged to apply.<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"toZimraRecruitment@zimra.co.zw","_company_name":"Zimra","_company_website":"https:\/\/www.zimra.co.zw\/","_company_tagline":"About Zimra Latest Jobs at Zimra The Zimbabwe Revenue Authority, or ZIMRA, is the body responsible for collecting taxes and other revenue streams for the government in Zimbabwe. It derives its mandate from the Revenue Authority Act, passed by the parliament of Zimbabwe in 2002 and other related legislation.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[17],"job-categories":[26],"job-types":[13],"class_list":{"0":"post-5463","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-harare","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-listings\/5463","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/media?parent=5463"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job_listing_region?post=5463"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-categories?post=5463"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zimbabwe\/wp-json\/wp\/v2\/job-types?post=5463"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}