Website Solvo Global
Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language bar… read moreriers, a strong work ethic, in the same time zone, mirroring clients’ office environment with full oversight and transparency. Our mission is to provide talent solutions that exceed client expectations by increasing productivity, adapting to every work environment, and delivering positive results.
Main Responsibilities
Occupancy Check Management
Monitor renewal-related triggers, such as:
Transitions to Month-to-Month (MTM)
7 days without a response after MTM begins
Create and manage verification orders on the iVueit platform:
Configure external inspections (72-hour SLA)
Validate addresses and properties
Configure visit windows (8:00 a.m. – 6:00 p.m.)
Activate evidence with photos and notifications
Ensure the accuracy and quality of each order before submitting it
Internal Escalations and Work Orders
Generate escalation tasks and workflows in Ender
Create and assign work orders
Document requests with clear and detailed context
Coordinate with the team Maintenance as appropriate
Results Tracking and Management
Analyze iVueit results and route accordingly:
Vacant properties → Move-outs team
Occupied properties → Renewals team
Cases with amounts <$500 → Move-outs
Cases ≥ $500 → Hold and additional validation
Inconclusive results → Internal escalation
Keep records and statuses updated for each case
Administrative Support
Support administrative requests related to retention
Ensure consistency in processes and documentation
Identify opportunities for improvement and report incidents
Requirements
High attention to detail and process orientation
Ability to work with multiple tools (iVueit, Ender)
Excellent written communication
Ability to prioritize time-sensitive tasks
Minimum 1 year of experience in property management operations and administrative support
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